Permit Specialist (Engineering)

JOB SUMMARY

Under general supervision of the Engineering Manager, performs a variety of technical, paraprofessional, and customer service-related activities associated with processing and issuing excavation permits, special event permits, encroachment/pipeline agreements, and concrete maintenance programs. May also serve as backup for processing business licenses, building permits, and stormwater permitting applications. Coordinates necessary approvals and maintains a variety of records.

MINIMUM QUALIFICATION

Four (4) years of experience in customer service, answering incoming calls and making outgoing calls, processing applications and detail-oriented work or any combination of education, experience, and training that provides the knowledge, skills, and abilities to perform the job's essential functions.

Special Requirements

Must possess a valid and unencumbered driver's license.

ESSENTIAL FUNCTIONS

The following duties and responsibilities are intended to be representative of the work performed by the employee in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.

Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

· Review and issue excavation permits. Ensure applications comply with existing ordinances, regulations, and state requirements. Calculate various fees in accordance with current ordinances and fee schedules.

· Review, maintain, and manage required bonding related to excavation permits.

· Review/issue special event permits, ensure applications adhere comply with ordinances, regulations, and state requirements. Calculate various fees in accordance with current ordinances and fee schedules.

· Assist city/town administrators, attorneys, and engineering staff with encroachment and pipeline franchise agreements to ensure language best adheres to current local ordinances and requirements.

· Process end-of-month reconciliations, create and manage invoices, and collect fees for any public Right-of-Way (ROW) permits to ensure accuracy and timely payments.

· Handle collections for past due accounts for any public ROW permits.

· Assist the public with applying for and understanding requirements for any ROW improvement permits (curb cuts) and/or concrete maintenance program, and coordinate communication/scheduling between the public and engineers/inspectors.

· Provides information to the public applicants and internal staff to ensure compliance with regulations, ordinances, policies, and procedures.

· Prepares and maintains an efficient tracking and filing system for licenses, permits, and related documents.

· May serve as backup for reviewing and processing building permits, business licenses, and planning applications.

· Process cash, check, or credit card payments, and cashier checks for Land Use files, business licenses renewal payments and new application fees, and performance and completion bonds; completes cashier paperwork to submit to the agency cashier and submits daily deposits to the Director of Finance.

· Prepares, prints, and mails licenses, permits and agreements.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

· Ordinances of the various member municipalities of the Greater Salt Lake Municipal Services District.

· Knowledge of reading plans, pulling plat recordings to verify public ROW or utility easements, and coordinating with contractors/engineers for traffic control requirements and reviews.

· Government regulations

· Organizational procedures and functional details of municipal government operations

· Modern business office practices and procedures

· Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

· Project Management

Skills and Abilities to:

(REQUIRED)

· Maintain confidential information

· Interpret, apply, and explain applicable ordinances, codes, regulations, policies, and procedures

· Govern general regulatory permits and licensing practices

· Perform basic accounting and cash handling

· Communicate effectively both verbally and in writing

· Tactfully and effectively work with public contacts in relatively adverse situations

· Be proficient with computer programs and internet usage and research

· Work independently and with a team; maintaining effective working relationships with others

· Put forth effort to improve operations, decrease turnaround times, and streamline work processes

· Provide quality seamless customer service

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· This position requires work in a wide variety of conditions, from a typical office setting to fieldwork.

· This position requires intermittent exposure to stressful situations at times due to human behavior.

· While performing the duties of this job, the employee is frequently required to sit, walk, move, talk, and hear. The employee is required to use hands and fingers, handle and feel objects, tools, or controls; and reach with hands and arms.

· While performing the duties of this job, the employee is frequently required to sit, walk, move, talk, and hear. The employee is occasionally required to use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms.

· The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Job Type: Full-time

Pay: $22.38 - $32.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• 457(b)
• Bereavement leave
• Flexible spending account
• Health savings account
• Parental leave
• Tuition reimbursement

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Salt Lake City, UT 84190: Relocate before starting work (Required)

Work Location: Hybrid remote in Salt Lake City, UT 84190

Salary : $22 - $33