Rural Health Clinic (RHC) Manager

Under the supervision of the Executive Director of Rural Health Clinics, the Rural Health Clinic (RHC) Manager is responsible for the supervision and coordination of the day-to-day operations of the rural health clinic to which they are assigned. This includes staff supervision, final approval and managing of staff schedules, managing supply & equipment needs, ensuring proper documentation, and facilitating efficient and quality patient care. The Practice Manager is responsible for the proper functioning of the clinics through administrative and technical direction. The Practice Manager performs staff appraisals, performance corrections, and approving staff time off.  This position enforces policies, procedures, and standards of operation.  The Practice Manager participates in on-call, after hours coverage.   

Essential Duties and Responsibilities:

• Oversees successful daily RHC operations to achieve quality improvement, fiscal productivity, payroll, employee evaluations, staffing, and patient satisfaction goals/objectives.
• Responsible for managing the daily operations of the RHC.
• Oversees and directs RHC operations.
• Responsible for the proper functioning of the RHC as established by the Executive Leadership Team.
• Ensures that the RHC operates according to federal and state guidelines and contributes to the GCGH mission and goals of client satisfaction, quality of care, and productivity.
• Collaborates with the Executive Leadership Team to ensure consistency in the delivery of care and operations of the rural health clinics.
• Assists RHC Executive Director in identifying operational priorities.
• Participates in recruitment, interviews, selection, discipline and evaluation process for directly supervised staff and other key positions.
• Collaborates with Practice Manager and RHC Leaders to train and develop staff, enforce policies, procedures, and standards of operation.
• Completes appraisals and performance corrections and approves schedules and time off.
• Initiates and leads regular staff meetings.
• Keeps Executive Director informed of any unusual concerns, situations, events, or conditions relative to staff, patients, families, or physicians.
• Ensures all staff members are performing their jobs effectively and patients are receiving quality care.
• Acts as a liaison with patients and their representatives and works with the Executive Leadership Team to resolve complaints.
• Demonstrates a leadership role through daily work, effective management, and teaching.
• Initiates coaching, counseling and disciplinary action in a supportive manner in accordance with the hospital policy.
• Maintains employee, patient, and hospital/clinic confidentiality at all times according to acceptable professional standards.
• Ensures patient care environments and practices support exemplary, safe, and high-quality care of patients and families.
• Assesses educational needs of department employees and reports to the Executive Leadership Team.
• Promotes teamwork with physicians, staff, leadership, and all health care providers.
• Reports mistakes, near misses, adverse events and quality and safety concerns using approved channels and to the Executive Leadership Team.
• Participates in on-call, after hours coverage.
• Other duties as may be assigned.

Job Requirements

Education: Bachelors degree in management, business, public administration, social sciences, or healthcare related field required.   

Experience:  At least three (3) years of clinic or management experience required. Must be able to utilize independent decision-making skills in a wide variety of situations.  Knowledge of guidelines and requirements for applicable Regulatory agencies, such as Joint Commission and OSHA.  Personal computer skills required. Frequent contact with employees, physicians, customers, community individuals and volunteers. Must be self-motivated to complete work in a timely manner to meet deadlines. 

Physical Requirements:  Frequent walking, standing, and sitting.  Frequent reaching, stooping, and bending.   Good visual acuity.