Supervisor - Kennewick ACE Hardware

Our Floor Supervisors provide an amazing customer experience through helpful and friendly service that meets customer needs and encourages customers to make Grigg’s/ACE Hardware their store of choice.

Department Supervisors solve problems for our customers and associates. They are responsible for daily store operations, in-store merchandising, and administrative functions within the department and store. This key role leads and trains staff to provide exceptional customer service.

Duties include but are not limited to:

• Learning and exemplify the Helpful Ready policy of Grigg’s/ACE Hardware.
• Handle opening and closing procedures for the store.
• Coach, guide, and train associates on front-end and back-end procedures.
• Ensure company and store policies are upheld.
• Support inventory control and enforcement of loss prevention policies.
• Maintain store appearance and presentation.
• Communicate with coworkers and delegate as needed.
• Provide support to all areas of the store.
• Report any inventory or pricing discrepancies or issues to management.
• Assist customers in multiple service areas, including paint, STIHL power tools, hardware, plumbing, gardening, and more.
• Help customers with special orders, enter customer information for follow-up, and follow through on sales.
• Availability to a varying work schedule of open, closing, weekends, and holidays.