Operations Associate

Specific responsibilities:

• Oversee the entire fulfillment process to ensure orders are shipped accurately and on time.
• Optimize warehouse workflows, looking for ways to minimize errors and increase efficiency.
• Collaborate with the Client Experience team to resolve client-related inquiries about fulfillment and receiving.
• Address operational issues that affect orders, implementing practical solutions to prevent recurrence.
• Conduct regular inventory audits and cycle counts to ensure inventory accuracy.
• Provide operational updates to management, sharing insights on any issues affecting warehouse performance.
• Maintain quality control checks throughout the fulfillment process, upholding our high standards.
• Build strong relationships with local carriers to manage pick-ups, address last-minute changes, and ensure smooth outbound logistics.

Qualifications:

• Bachelor's degree in business, Logistics, Supply Chain Management or similar fields.
• Practical experience in warehouse operations, fulfillment, or logistics with a focus on hands-on management.
• Proven leadership skills with experience managing a team in a warehouse setting.
• Excellent communication and customer service skills to coordinate with team members.
• Familiarity with inventory management and warehouse software, with a focus on day-to-day operational use.
• Ability to handle and resolve immediate operational issues on the floor.
• Detail-oriented with a commitment to maintaining accuracy and high standards in the warehouse environment.
• Fluent in both English and Spanish, with strong written and verbal communication skills in each language, allowing effective communication with diverse teams.

Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.