What are the responsibilities and job description for the Automotive Customer Service Coordinator position at Groove Auto?
Are you looking to join a trusted brand that provides career growth and stability? Groove Mazda is hiring a customer-focused, self-directed Automotive Customer Service Coordinator to join our growing team!
Pay range is based on experience and qualifications: $18.00 - $20.00 per hour
What We Offer
As a Customer Service Coordinator, you will be responsible for ensuring an exceptional customer experience. Key duties include communicating with customers to arrange appointments and managing data input, tracking, and reporting. Additionally, the Customer Service Coordinator will assist with billing processes and closing out work orders, including tasks like scanning and filing when necessary.
The ideal candidate must be self-motivated, able to handle multiple priorities and thrive in a fast-paced environment.
Who You Are
Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to honesty, integrity, caring, clarity, and excellence, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience tailored to individual and diverse needs.
Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado, with over 15 automotive dealerships throughout Colorado, New England, and Wyoming.
To learn more about Career Opportunities with Groove Auto, visit us at https://www.grooveautocareers.com/
Check Out What Our Service Team Has To Say
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
Pay range is based on experience and qualifications: $18.00 - $20.00 per hour
What We Offer
- An opportunity for financial growth with a career path that offers ongoing training and mentorship
- Flexible schedule with paid time off that accrues from day one of employment
- An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
- 401(K) with employer contribution
- Health and Wellness reimbursement of up to $75.00 per month
- Tuition reimbursement toward automotive education
- Employee discounts
As a Customer Service Coordinator, you will be responsible for ensuring an exceptional customer experience. Key duties include communicating with customers to arrange appointments and managing data input, tracking, and reporting. Additionally, the Customer Service Coordinator will assist with billing processes and closing out work orders, including tasks like scanning and filing when necessary.
The ideal candidate must be self-motivated, able to handle multiple priorities and thrive in a fast-paced environment.
Who You Are
- You are highly focused on an exceptional customer experience and can leave a positive last impression on every customer
- You are self-directed and can manage multiple tasks and deadlines when required
- You can demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management
- You are detail-oriented with strong attention to accuracy
- You have a sense of urgency and can work in a fast-paced environment
- You are a team player and can maintain a positive attitude when under pressure
- You have keen navigation skills and can work in inclement weather conditions
- Proficiency with Microsoft Office (Word, Outlook, and Excel)
- 1 years of automotive experience in a service department
- Valid Driver’s License and favorable motor vehicle record
- Must be at least 18 years of age
- Ability to pass a pre-employment background check and drug screen for illegal substances
- Authorized to work in the United States
Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to honesty, integrity, caring, clarity, and excellence, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience tailored to individual and diverse needs.
Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado, with over 15 automotive dealerships throughout Colorado, New England, and Wyoming.
To learn more about Career Opportunities with Groove Auto, visit us at https://www.grooveautocareers.com/
Check Out What Our Service Team Has To Say
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
Salary : $18 - $20
