GuideOne is a community for good. We exist to help our members achieve their goal of making the world a better place.

Our Claims department is critical to our success, because this department has contact with members who are under stress from having suffered a crisis. We offer reassurance, sympathy and expert guidance as we help them recover, alleviating much of their worry.

In this critical role, the Casualty Adjuster will be responsible for investigating, evaluating and settling first and third party bodily injury and liability claims, sometimes through litigation. The Casualty Adjuster will have settlement authority up to $50,000 for general liability claims moderate to complex in nature.

This position will work out of their home office and require limited supervision. Familiarity with standard claims concepts, practices, and procedures is a must. The ideal Casualty Claims Adjuster will have at least 3 years experience handling Casualty and Liability Claims, be a self-motivated and out of the box thinker.

Our Claims department welcomes people who are optimistic, enjoy helping others in times of need and are compassionate about making positive change in the world. We serve as a real partner to our members by efficiently, quickly processing claims so they can resume their life’s work without unnecessary delay.

As a GuideOne Casualty Claims Adjuster, you will:

• Investigates coverage and cause of loss on routine to more complicated claims, which includes but is not limited to policy review, interviewing all parties associated with the loss and gathering and analyzing all necessary investigative documentation.
• Handles non-represented, represented and litigated injury and property damage claims including investigating and evaluating those exposures. Identifies exposures with significate severity to triage to the large loss team.
• Provides accurate assessments and negotiates fair and efficient claims resolutions while managing costs. Settles losses according to the documented damage, the language of the policy of insurance, pertinent regulatory and statutory considerations and within granted authority.
• Prepares written communication, including but not limited to settlement letters, disclaimers of coverage and reservation of rights letters.
• Maintains effective claim file documentation and diary system. Monitor diary to achieve timely development of file and timely disposition of the claim.
• Recognizes and pursues recovery opportunities and prepares submissions to SIU when indicated.
• Assigns and supervises field examiners and vendor resources, including but not limited to independent adjusters, engineers and other experts as needed.
• Assumes additional duties as defined.