What are the responsibilities and job description for the Customer Service Representative position at H&S Manufacturing Co.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and resolve issues will be essential in maintaining our reputation for outstanding client services.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service delivery.
- Provide accurate information regarding products and services while addressing customer concerns effectively.
- Maintain detailed records of customer interactions and transactions in our database.
- Analyze customer feedback and suggest improvements to enhance service quality.
- Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
- Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date.
- Assist in the development of customer service policies and procedures.
Skills
- Proven experience in a call center or customer support environment is highly desirable.
- Strong communication skills in English, both verbal and written.
- Proficient in using office software and computerized systems for data entry and analysis.
- Excellent problem-solving abilities with a keen attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- ERP experience is preferred.
Job Type: Full-time
Pay: $865.00 - $1,250.00 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Rowlett, TX 75088: Relocate before starting work (Required)
Work Location: In person
Salary : $865 - $1,250