CSR

* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *

JOB SUMMARY
Customer Solutions oversees a portfolio of assigned customers, develops new business organically from existing customers, and actively seeks new business opportunities. The position will collaborate to develop and maintain strong relationship(s) with H3 Customers. It will also provide support to customers, suggesting technical solutions according to customer needs, handle customer inquiries, and process new customer RFQ’s and orders.

DUTIES AND RESPONSIBILITIES
 Serve as the point of contact for assigned customer account(s) acting as liaison between customer, quality and production.
 Build rapport with customers to create trust and maintain strong, long-lasting relationships.
 Develop new business with existing customer(s) and/or identify areas of improvement, to grow the account organically.
 Ensure complete and accurate processing and expediting of job orders.
 Complete quotes including price, availability, delivery time, and other information as needed.
 Post-order activities: delivery updates, quality issues, return authorizations, and other concerns as needed.
 Resolve product/service challenges by clarifying customer concern, identifying root cause, providing solution,
expediting corrective action, and following up, to ensure satisfactory resolution.
 Compile and maintain accurate actionable sales reporting, on customer account statuses
 Achieve department metrics including but not limited to; timely/responsive communications, approachable service/solution attitude, order accuracy, backlog review in ERP
 Monitor inventory requirements against customer order demand.
 Partner with marketing and management to refine lead qualification processes.
 Recommend potential product/service opportunities to management.

KEY COMPETENCIES
 Strong customer service background, with exposure manufacturing (technical/mechanical knowledge) preferred
 Ability to manage multiple priorities and tasks with competing timelines, while maintaining a level head, in a fast paced environment
 Exceptional organizational skills, attention to detail/accuracy, project management with sound judgment and good decision-making abilities, for critical decisions regarding customer orders

QUALIFICATIONS
 3 Years in customer service (B2B) or inside sales experience, in a metal manufacturing environment preferred
(i.e., CNC machining, fabrication, welding, assembly, etc.)
 Experience with Epicor10 ERP system, preferred

 Experience with Microsoft Office Applications; Outlook, Excel, Word, Power Point

H3 Manufacturing Group, LLC is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should email HR@H3mfgGroup.com.

* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *