Recertification Specialist

RECERTIFICATION SPECIALIST

Department:                Operations

Reports To:                 Housing Manager

FLSA:                         Non-Exempt

Salary:                       $45,000-$55,000 | $24.73 - $30.22 per hour 

Union Affiliation:      Non-Bargaining

Employment Status: Full-time (35 hours, 4 days/week)

Schedule:                  7:45 a.m. to 5:30 p.m., Monday - Thursday

Last Updated: 12/2024

POSITION SUMMARY

The Recertification Specialist is responsible for processing annual/interim recertifications and to provide administrative support to the Housing Specialist as needed. They must have the ability to work independently, provide excellent resident support and adhere to all program requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with the position.)

• Schedule and conduct all annual/interim recertifications.
• Assist with move in and move out certifications as needed.
• Request third party verifications and review all resident provided documentation.
• Calculate income, assets and expenses in accordance with program requirements.
• Schedule meetings with residents as needed for the recertification process.
• Review resident files to ensure compliance with applicable rules and regulations.
• Organize and maintain resident files.
• Provide administrative support to Operations Team as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

• Affordable housing experience preferred.
• Mathematic skills sufficient to perform required calculations. 
• Excellent customer service through professional written and verbal communication skills.
• Ability to handle high volume of phone calls and emails in a timely manner.
• Must be able to multi-task and stay organized in a fast-paced environment.
• Sophisticated knowledge of and proficiency in basic office software including internet systems, VoIP phones, Microsoft 365 platform and security cameras.
• Ability to use discretion and make independent decisions based on knowledge of the applicable program requirements of HUD, CHFA and Agency policies and procedures.
• Remains current on Agency policies and procedures, and federal, state, and local codes, rules, and regulations as they pertain to job responsibilities.
• Must be able to use personal vehicle to travel between properties as needed. 

EDUCATION AND EXPERIENCE

1. High School Diploma or GED required.
2. Minimum 3 years’ experience in customer service.
3. Valid driver’s license and reliable transportation required throughout employment. 
4. May require certification in Public Housing Programs within six months to one year of employment.
5. Bilingual ability in Spanish preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk and hear at normal volumes. The employee is frequently required to use hands or fingers to handle, feel or operate objects or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms. The employee may be required to climb, or balance; and stoop, kneel or crouch. The employee may be required to lift up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Equal Opportunity Employer including disability/veterans

The Housing Authority of the City of Danbury is also a drug-free workplace.