What are the responsibilities and job description for the 2nd Shift Dispatcher position at Haggerty Logistics?
PURPOSE OF POSITION:
Coordinates activities of shipments, expedited and scheduled, as well as inbound and outbound. Assists with day-to-day operational duties of Haggerty Logistics:
The following job/task functions have been identified as the core functions of this position. However, the supervisor or manager may assign additional duties associated with this position.
- Schedule shipments and/or dispatch trucks to ensure timely delivery within scheduled times while ensuring compliance with DOT and FMCSA guidelines and company policies.
- Communicates with Haggerty Logistics drivers as assigned by Operations Manager.
- Interfaces with Operations Manager to secure additional drivers to satisfy capacity demands
- Maintains assigned logs not limited to, but including: IFTA, Driver Assignments, Gas Receipts
- Investigates shipper or consignee complaints regarding lost or damaged merchandise or shortages in shipments to determine responsibility
- Update shipment tracking and maintain timely data integrity, both for internal and external customers utilizing tracking websites Omnitracs and Sylectus
- Assist in locating loads/runs for drivers by bidding on loads/runs on websites such as XPO, Active Aero, and the DAT board.
- Update Revenue per Hour (RPH) spreadsheet weekly to assess efficiency of each driver.
- Recognize the job extends beyond the specific responsibilities detailed here.
- Other Duties as needed
Required Skills
This position does not have supervisory responsibilities.
JOB QUALIFICATIONS:
Required Skills
- Customer and associate relations
- Strong communication skills
- Ability to work under pressure
- Must have knowledge of all applicable state and federal regulations pertaining to interstate truckload transportation
Required Experience
See Job Description
