Demo

Service Manager

Hale Trailer
Elkton, MD Full Time
POSTED ON 12/18/2024 CLOSED ON 2/14/2025

What are the responsibilities and job description for the Service Manager position at Hale Trailer?

Hale Trailer Brake & Wheel Inc. is a multi-location, full-service trailer dealership seeking an experienced Service Manager for its Elkton MD branch. The ideal candidate will have extensive experience in the heavy-duty truck and trailer industry who is qualified to staff and manage a trailer shop.

Hale is an industry-leading, family-friendly company offering a challenging and fulfilling career opportunity with an attractive work/life balance. We offer a competitive salary, excellent medical, vision & dental benefits, paid vacation and 401k.

Responsibilities:

  • Develop and implement a business plan to achieve service department sales and profit goals.
  • Prepare estimates/work quotes for trailer repairs and rental inventory.
  • Visit with customers and prospects to solicit maintenance and repair work.
  • Manage parts inventory and ordering parts needed to complete jobs on time.
  • Develop and maintain vendor relationships including negotiation and procurement as needed
  • Prepare, review and close out work orders accurately and on a timely basis.
  • Manage the Service Department in accordance with all Company policies, DOT, OSHA and all other gov’t regulations.
  • Maintain customer, vendor, and trailer files and review pricing and approve vendor invoicing.
  • Hire, train, guide and motivate a staff of skilled mechanics to achieve excellent customer service and satisfaction.
  • Comply with the company safety program by promoting safety awareness and a safe work environment.
  • Facility and site management.

Requirements:

  • Minimum of 10 years of experience in the heavy-duty truck/trailer industry with a minimum of 5 years in service department management.
  • Must have leadership skills, technical knowledge, and the ability to evaluate, motivate and manage staff.
  • Must have excellent oral and written communication skills.
  • Must be able to work in a fast paced, dynamic environment and multi-task.
  • Must have proficient computer skills including Microsoft Office.
  • Must be able to work flexible hours based on workload.
  • Must pass a standard pre-employment drug test and physical.
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