What are the responsibilities and job description for the Housekeeping Manager position at Hampton/Home2?
City, State:
New York, New York
Pay Range: $85,000- $95,000The purpose of a Housekeeping Manageris to assist in managing the housekeeping department by overseeing the planning, organizing, and execution of department’s activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Plans and organizes the cleaning of all guests' rooms and public areas.
- Provides daily cleaning assignments to room attendants.
- Addresses associate issues in conjunction with the Executive Housekeeper.
- Manages staffing fluctuations.
- Ensures that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
- Inspects cleanliness of all hotel rooms and public areas.
- Provides current and prospective associates with information about company policies and job duties.
- Performs difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures.
- Effectively communicates with the front desk to update the room status and any delays when necessary.
- Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
- Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
- Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
QUALIFICATIONS AND REQUIREMENTS:
EDUCATION/EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or one year plus of related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS
Ability to interpret and perform intermediate computer functions.
Must be proficient in Outlook, Word and Excel.
SUPERVISORY RESPONSIBILITIES
Position has supervisory responsibilities.
WORK ENVIRONMENT
- Be able to work in a standing position for long periods of time up to 8 hours a day.
- Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.
- Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Salary : $85,000 - $95,000
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