What are the responsibilities and job description for the Hotel Guest Service Agent position at Hampton Inn - Bermuda Run?
Job Overview
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our hotel. Your role will involve assisting guests with inquiries, check-ins, check-outs, and ensuring their overall satisfaction.
Duties
- Greet and welcome guests upon arrival
- Assist guests with check-ins and check-outs
- Handle guest inquiries and provide information about hotel services and amenities
- Process reservations and cancellations accurately
- Manage phone systems and direct calls to the appropriate department
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
- Handle guest requests promptly and professionally
Qualifications
- Previous experience in hospitality or hotel management preferred
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in using front desk software and handling reservations
- Bilingual proficiency is a plus
- Knowledge of resort operations and night audit procedures is advantageous
Join our team as a Guest Service Agent to contribute to creating memorable experiences for our guests through your exceptional service delivery.
Job Types: Full-time, Part-time
Pay: $12.50 - $13.50 per hour
Expected hours: 24 – 32 per week
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Advance, NC 27006 (Required)
Work Location: In person
Salary : $13 - $14
