Job Duties:

• In the absence of General Manager and/or Assistant General Manager, act as Manager on Duty
• Ongoing review of staff to ensure adherence to established policies and procedures
• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Ongoing analysis of processes for continuous improvement/efficiency
• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
• Greet and welcome all guests approaching the Front Desk in accordance with Imagine Hospitality standards; always maintain a friendly and warm demeanor.
• Answer guest inquiries about hotel service, facilities, and hours of operation
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Imagine Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Liaison with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all Imagine Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the front desk computer system.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Always use proper two-way radio etiquette when communicating with other associates.
• Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
• Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.

Job Type: Full-time

Pay: $15.35 - $16.75 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Goddard, KS 67052: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you work weekends & holidays if needed?
• Can you effectively communicate and lead employees to achieve team goals?

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person