ChrisBro Hospitality is an award-winning owner/operator of hotels in the Rapid City, SD and Cedar Valley, IA markets. Currently, new hotels are in our pipeline – come start your career with us today!

Join our ChrisBro family to receive these amazing at work perks: fun environment, flexible schedules, competitive wages, free onsite parking, breakfast/ or other meals based on the specific property, 40 hours of paid vacation after 1 year of service and 24 hours of paid sick time after 6 months of service, holiday pay, health benefits (medical, dental, vision, 401(k) with employer matching, and company paid life insurance), discounted hotel stays, career development programs and cross training opportunities!!

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.

Job Specific

• Fill in as a Housekeeper, Public Attendant, or Laundry Attendant as needed.
• Approach all encounters with guests and associates in a friendly company standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager, inspect all rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc.
• Oversee constructive training of Room Attendants and motivate and coach staff as needed
• Attend meetings as required by Management.
• Monitor all special guests and requests.
• Perform any other duties as requested by Management.

General

• Identifies and resolves problems in a timely manner; Develop alternative solutions; Uses
• reason even when dealing with emotional topics
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
• Maintains confidentiality
• Responds well to questions; Demonstrates group presentation skills
• Contributes to building a positive team spirit
• Writes clearly and informatively; Able to read and interpret written information
• Available to staff; continually works to improve supervisory skills
• Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Commits to long hours of work when necessary to reach goals
• Prioritizes and plans work activities
• Treats others with respect and consideration regardless of their status or position
• Looks for ways to improve and promote quality
• Strives to increase productivity
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules

Qualifications

• Eye for detail, organized and efficient
• Time management
• Energetic, results driven and competitive
• Able to work alone or able to work as part of a dynamic quality-driven team
• Basic English language skills
• Prolonged periods standing and walking and frequently pulling, pushing, and bending
• Exposure to chemicals
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality
• Able to work a flexible schedule, including weekends and holidays

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Employee of the Month program and bonus
• Monthly team lunches
• Incentives for monthly GSS scores

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Cleaning: 1 year (Preferred)
• Housekeeping: 1 year (Preferred)

Work Location: One location