What are the responsibilities and job description for the Front Office Manager position at Hampton Inn & Suites?
Job Purpose
The purpose of the Front Office Manager is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinates.
Essential Job Functions
- Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.
- Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.
- Manage multiple activities often in stressful situations.
- Works with associates to provide outstanding customer service to guests.
- Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
- Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.
- Ability to negotiate with confidence and to persuasively resolve guest issues.
- Communicate and counsel associates as necessary.
- Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
- Organize oneself, one’s work, and the efforts of others and be attentive to detail.
- Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education
College degree preferred; High School Diploma and/or 2‐3 years’ experience or equivalent combination of education and experience required. Marriott brand and FOSSE experience preferred.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
