Coord Sales Commercial - Detroit, MI

ABOUT THE ROLE

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Commercial Sales Support, you will drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and meet and exceed our customer expectations. 

RESPONSIBILITIES

• Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.   
• Monitor account performance and prepare reports indicating actual performance and allocation through Account Management.   
• Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume. 
• Communicate relevant service information, market developments and competition activities. 
• Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQ’s) and new service contract proposals (3rd Party Portals may be applicable). 
• Drive core performance of assigned account base to meet or exceed targeted service levels and onboard quick quotes with account portfolio. 
• Initiate waiver requests related to Commercial discrepancies and free time requests. 
• Prepare bid packages as required. 
• Onboard new contract customers with related stakeholders.  
•  Align, validate, and audit contract results with the Quality team.  
• Liaise with internal departments to resolve commercial grievances.   
• Support the E-Business department regarding account setup for digitalization requirements

QUALIFICATIONS

• Associates degree or higher and 2 years’ work-related experience in the Maritime/Liner Shipping/Transportation Industry. 
• Passion for account management and sales including identification, negotiation, and issue resolution. 
• Self-starter and results driven and motivated to independently drive solutions that meets our customers’ expectations. 
• Excellent communication and interpersonal skills to help drive positive customer engagement and performance. 
• Team player that works well with others to drive success for the customer, team, and the organization. 
• Demonstrated ability to multi-task, set priorities, organize work, and implement action items. 
•  Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals with the ability to apply that knowledge to make effective job assignments. 
• Ability to use maps, atlases, and other geographic reference materials to determine where nearest ports and terminals are to customers. 
• Knowledge of the best mode of transportation for ground transport between the customer and terminals. 
• Exhibit excellent communication and organizational skills by understanding, acquiring new skills, making requests, asking questions, and relaying information with ease. 
• Maintain trust by seeking truth and speaking it to others. 
• Proficient using MS Office word processing and spreadsheet software.

WORKING CONDITONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job the incumbent is regularly required to sit, talk and hear.  The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision.  May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.

This job description describes the minimum job requirements.  This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position.  Incumbents will be expected to follow additional instructions and perform other related duties as required.