Fountain Worker- Snacks

Overview

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE.  Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities

JOB SUMMARY

The Fountain Worker is responsible for greeting our guests, providing excellent customer service for our guests, taking and completing orders, handling cash transactions, completing side work, and unloading and stocking deliveries. All duties are performed in accordance to company policies and procedures.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Greeting our guests and providing excellent customer service.
• Take and place order, serve and garnish food and drinks efficiently and accurately in work area as applicable.
• Collect money, while following all proper cash handling and comp procedures.
• Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests.
• Pack and complete order as per guests' preference with any necessary condiments.
• Properly label and date products per safety and sanitation procedures.
• Perform opening and closing duties based upon shift assignment.
• Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc.
• Responsible to assist with side work as assigned.
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Perform other job-related duties as requested.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent
• One (1) year of guest service experience
• One (1) year of experience with cash handling

PREFERRED EXPERIENCE:

• Previous experience working in a similar resort setting.
• Previous experience working varied shifts.

CERTIFICATIONS, LICENSES, REGISTRATIONS: 

• Must be 21 years of age or older
• Valid Alcohol Awareness Card
• Valid Health Card
• Union Referral
• Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment.
• Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines.
• Knowledge of health, safety and sanitation regulations.
• Basic computer skills and experience with varied Point of Sale (POS) systems.
• Able to handle multiple types of information and/or perform multiple tasks.
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.

Additional Details

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required