Server Attendant (Te Deseo)

Harwood Hospitality Group

Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development. 

Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.

Te Deseo

Te Deseo is currently seeking top talent to join our growing team. We spent months traveling to Latin America, perfecting our wood-fire cooking techniques, creating our own signature blend of reposado tequila, and even learning how to salsa dance. Te Deseo manifested as our love letter to the liveliness, mystery, and community that blooms throughout the region. Te Deseo is one of our largest concepts at 14,000 square feet with two levels, four bars, and seven unique dining rooms.

Job Summary

The Server Attendant serves the waiters/waitresses by setting and cleaning tables to ensure a neat appearance. They allow waiters/waitresses to focus solely on the customer to provide the best fine-dining experience.

Job Functions

Operations

• Assist the other servers by maintaining menu presentation and table setting; replenish utensils and water glasses as needed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Ensure unit is well maintained and that all equipment’s, materials and utensils are always in perfect working conditions. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
• Communicate effectively with restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Must be TIPS certified or similar State requirement.
• Follow Stillwell's food and beverage standards and procedures.
• Perform all duties in a safe manner and monitor those actions of others.
• Must be pleasant, hospitable, and attentive to guests always.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment’s

• Ensure that staff maintain and strictly abide by state sanitation/health regulations and HH requirements.
• Maintain proper storage procedures as specified by Health Department and restaurant requirements.
• Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
• Adhere to all sanitation and safety policies.

Meetings & Communication 

• Be available for any Restaurant mandatory meeting or training.
• Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors.

Attire, language, and behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to HHG Division and Harwood International standards of excellence and image.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Attentive to detail
• Customer focus
• Customer service
• Listening
• Productivity
• Action oriented
• Teamwork
• Self-starter

Required Education & Experience

• Customer service skills
• Ability to lift heavy objects.
• Ability to be on feet for long periods of time.
• Food Handlers & TABC - Required