PPA Business Operations Manager

Overview:

The PPA Business Operations Manager oversees all provider clinics' business operations through direct leadership of the individual clinic office managers. This role is focused on leading for results to optimize clinic performance based on key performance indicators (KPI) relevant to the organization and practice.

Responsibilities:

• Provides positive leadership to the clinic office manager team through an environment of teamwork, open communication, and customer service.
• Coaches, mentors, and assists with professional development of the clinic office managers in order to build a high-performing team
• Holds regular meetings with clinic office managers to review individual clinic performance metrics, address challenges, and share best practices.
• Identifies opportunities for cross-clinic process consistency and improvement, and facilitates solutions
• Responsible for human resources processes including interviewing, ongoing performance management, timekeeping, and required documentation.
• Provides comprehensive training and onboarding to new clinic office managers
• Promote the use and implementation of processes and technology in the workplace in an effort to streamline operations, facilitate communications, and optimize work processes.
• Works closely with the Director and Vice President to develop clinic operational goals and objectives based on the organizational strategic plan
• Assists in developing financial budget to achieve organizational strategies and financial targets; leads clinic office managers on a path to optimize revenue and reduce costs.
• Oversees policy and work instruction development and maintenance as it relates to clinic operations in order to sustain compliance with regulatory standards and to improve the overall operation of the organization.
• Participates in special projects, committees, or task forces as requested.

Required Qualifications:

• Bachelor's degree in business, management, or related healthcare field; degree may be substituted with relevant experience
• 5 years' experience in a medical office or related field
• 3 years' experience in a managerial role
• Excellent organization, analytical, and communication skills
• Proficiency in healthcare