MCH Program Manager

MCH Program Manager

 

JOB DESCRIPTION

 

 

Job Title:                   MCH Program Manager

 

Reports To:               Care Coordination Program Director       

Classification:           Non-Exempt

Department:              Care Coordination Program          

Prepared By:             Sara Lewis, MCH Deputy Director /Kimberly Lyles, Senior Director

Created Date:            May 14, 2024            

 

JOB PURPOSE

 

The Care Coordination Program (CCP) at HealthCare Access Maryland (HCAM), is an outreach program that provides short-term care coordination services to Baltimore City Residents. The Care Coordination Program assists Medicaid/HealthChoice eligible beneficiaries in accessing, using, and maximizing their Medicaid benefits. The CCP multidisciplinary team educates clients about health benefits, link residents to primary care and specialty services, work to improve birth outcomes in Baltimore City with innovative prenatal outreach strategies and strive to protect our city’s most vulnerable populations by providing access to health services and community resources.

 

The Maternal Health Outcomes Program Manager at HealthCare Access Maryland will supervise and support MCH Initiatives/Centralized Intake Staff: 5- Community Health Advocates, 2 Community Health Workers.

 

The Maternal Health Outcomes Program Manager will be responsible for representing HCAM in Baltimore Citywide initiatives to support the health and well-being of pregnant/postpartum women in the region. The Program Manager will be an additional point of contact supporting the MCH Deputy Director, Centralized Intake and the MCH Liaison/Safe Sleep Supervisor.

 

The Program Manger will mentor, train and supervise the Community Outreach team, Community Health Advocates and Community Health Workers responsible canvassing and performing outreach to Baltimore City communities. The MCH Program Manager will work closely with the Baltimore City Health Department and Community Partners to promote the action of the MCH Initiatives team to locate pregnant women and connect them to needed resources such as MA Transportation, Mental Health and Substance Use Care, Medicaid Insurance Case Management, Parenting Support, Safe Sleep Resources, WIC, and home visiting programs.

 

 

ESSENTIAL DUTIES: 

 

• Supervise Maternal and Child Health Initiatives staff – 5 Community Health Advocates, 2 Community Health Workers. Approve staff time and PTO requests, conduct monthly audits, Receives, tracks, reviews, and assign referrals for the MCH Outreach team.

 

• Work collaboratively with Referring Entities to ensure that pregnant women are connected and referred to HCAM for prenatal services and other community-based resources.

 

• Participate in new hire orientation and onboarding curriculum highlighting the role of Centralized Intake System and B’More for Healthy Babies (BHB) Initiatives. Responsible for facilitating routine training to the MCH Outreach team and other HCAM/BHCD Programs as needed.

 

 

• Attend and participate in routine meetings as assigned but not limited to BCHD-BabyStat, HFA Home Visiting Meetings, BHB CAB, and MCH staff meetings. 

 

•     Provide outreach strategies and coaching to the MCH Outreach team. Support Standard Operating Procedures for best practice in outreach, communication, interventions, and documentation.

 

• Be familiar with community resources and services in the city to support the MCH Initiatives team to connect pregnant and postpartum women and infants to improve pregnancy, birth, and infant health outcomes.

 

• Participation in local/state meetings, conferences, community meetings

 

In compliance with Maryland's wage transparency requirements, the compensation for this position includes a base salary range of $72,500- $74,460.00 per year. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 403(b) retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

Hybrid work environment- a flexible work model allowing employees to work a blended schedule at remote and in-office locations.

Our Culture:

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”

 

 

QUALIFICATIONS:

• Bachelors required,  Master’s degree preferred
• Experience in Leadership. Managing a team for 1-2 years.
• At least four years of experience providing home/community outreach to the maternal and child health population in Baltimore City.
• Demonstrated knowledge in the following areas: Community Outreach, Maternal and Child Health Disparities in Baltimore City, and Medicaid System Navigation.
• Demonstrated knowledge and experience working with HealthChoice Medicaid recipients and Managed Care Organizations.

 

KNOWLEDGE, SKILLS and ABILITIES:

• Strong computer literacy skills, specifically with MS Word, Excel, Outlook, and SharePoint (365).

• Organizational skills with the ability to meet a demanding workload
• Excellent oral and written interpersonal and communication skills required
• Organizational and Problem-solving skills
• Proven ability to work efficiently and meet deadlines
  • Strong knowledge of community resources

 

 

PHYSICAL REQUIREMENTS:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk 3 blocks or more and sit for prolonged periods of time. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

 

SAFETY & HEALTH RESPONSIBILITIES

 

 

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

 

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and participate in mandatory or available safety training.

 

WORK ENVIRONMENT

 

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise

 

 

In compliance with Maryland's wage transparency requirements, the compensation for this position includes a base salary range of $72,500- $74,460.00 per year. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 403(b) retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

Hybrid work environment- a flexible work model allowing employees to work a blended schedule at remote and in-office locations.

Our Culture:

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”

Salary : $72,500 - $74,460