HEALTHCARE SERVICES GROUP, INC.

JOB DESCRIPTION

SECTION 1: POSITION DATA.

TITLE: Environmental Services Account Manager DEPARTMENT: Environmental Services

REPORTS TO: District Manager

EMPLOYMENT: Full-time Reg. Hours: 40 per wk

POSITION SUMMARY.

Manages and supervises the environmental services staff at a single site according to policies and procedures, and federal/state requirements. Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met. Consistently embodies the characteristics necessary to drive the

Company’s Purpose, Vision, Values, and DNA. The Manager is also responsible for coordinating and insuring the satisfactory and timely completion of project and program work done in the building on varying shifts. Maintains records of income and expenditures, supplies, personnel and equipment. Secures and assures that all equipment is maintained and in working order. Makes sure facility has sufficient janitorial supplies. Takes periodic inventories of supplies and materials, trains new employees, and recommends dismissals. Acts as liaison between building occupants or administrators and HCSG staff. The Manager must be able to communicate effectively all directives from managers, building occupants and administrators to

HCSG staff. Is able to perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker and personal clothing worker. Training, quality control and in-servicing staff is an essential part of the Manager’s responsibility and includes touring building several times per day to assess work quality using QCIs for documentation purposes. The Manager is a department head in the facility and must conduct themselves and their department in a professional manner.

JOB FUNCTION

People Management & Development.

• Interviews, hires and orients housekeeping, floor care and laundry (Environmental Services) staff.
• Drives employee engagement through championing PVV and Company recognition program/s.
• Communicates between various shifts to ensure completion of tasks.
• Maintains proper staffing levels; scheduling all Environmental Services staff.
• Supervises, coordinates and evaluates work of all Environmental Services employees, delegating work equally among employees.
• Trains workers in housekeeping, floor care and laundry methods and procedures and proper operation of equipment.
• Issues janitorial and/or laundry supplies and equipment to workers to ensure quality and timely delivery of services.
• Daily inspection (QCIs – quality control inspections) and follows through on all assignments, directives and projects to ensure task completion
• Cross trains and develops personnel for multiple positions/duties.
• All other work-related duties as assigned by supervisor.

Financial Management.

• Conducts planning and budgeting.
• Manages a cost-effective environmental services program.
• Forecasts and plans the purchase of cleaning supplies, chemicals and equipment.
• Maintains required records including but not limited to: inventory, compliance, income/expense, and personnel records.
• All other work-related duties as assigned by supervisor.

Customer Service.

• Ensures that established sanitation and safety standards are maintained.
• Interacts appropriately with residents, client, other personnel, District Manager and the public.
• Responds to customer preferences, complies with industry and federal and state guidelines, and meets the needs of residents.
• Must respond to the paging system in a timely and appropriate manner.
• All other work-related duties as assigned by supervisor.

Safety and Other

• Ability to perform the job assignments of the Light Housekeeper, Heavy Housekeeper, Laundry

Worker and Personal Clothing worker as necessary.

• Ability to recognize hazards and follow appropriate protective equipment measures, read and understand Safety Data Sheets (SDS) sheets, and communicate/train employees as to such.
• The ability to handle and mix chemicals safely and properly.
• Develops, maintains and implements infection control and universal precautions policies and procedures to ensure that a sanitary environment is maintained at all times and that all environmental services personnel follow proper reporting, isolation and hand washing procedures/techniques.

EDUCATION/TRAINING/WORK EXPERIENCE

QUALIFICATIONS:

A high school diploma or equivalent is preferred.

Two years experience in environmental services in a healthcare environment and personnel supervision is desired.

Basic computer skills preferred.

KNOWLEDGE, SKILLS & ABILITIES.

Degree level*/Area: High School Diploma or equivalent and two years experience preferred, or any equivalent experience and training that provides the required knowledge, skills and abilities.

The account manager must possess the following:

• Skilled in motivating and supervising housekeeping, laundry and floor care personnel.
• General knowledge and understanding of housekeeping, laundry and floor care.
• Ability to understand and place into action basic infection control procedures.
• The ability to handle and mix chemicals safely and properly.
• Ability to work all shifts as needed.
• Knowledge of housekeeping, laundry and floor care program requirements.
• Knowledge of and ability to use all department equipment.
• Ability to maintain records and complete reports as required.
• Written and oral communication and teaching skills.
• An understanding of housekeeping, laundry and floor care program finances.
• Skill in using public relations techniques (diffusing situations) to promote the environmental services program to client and residents.
• Ability to interact positively with residents, client and other personnel and the public.

Computer software: ability to become proficient within first 3 months of introduction of any computer and computer software provided to improve recordkeeping and efficiency.

Must be able to use office equipment; all standard housekeeping, laundry and floor care equipment.

Must possess basic math skills.

Good communication and interpersonal skills.

Good client/customer service and organizational skills.

Ability to prioritize multiple tasks.

Ability to work effectively with a team.

Ability to work independently as needed to support the group effort.

Ability to exercise independent judgment.

WORKING ENVIRONMENT:

The work is performed in a well-lit and well-ventilated facility on varying shifts with a wide variety of people with differing functions, personalities and abilities. The noise level is usually moderately quiet, except for when operating equipment. Exposed to physical and emotional disabilities of the aged, which may include combative residents. Exposed to odors. Must be on constant alert for possible injuries to patients. Exposed to sharp objects and hazardous materials.

Must be able to work around food and/or cleaning products. Exposures to infectious diseases are possible. Employees who are immune-suppressed should be aware of the potential hazards.

Job Type: Full-time

Pay: From $50,000.00 per year

Schedule:

• Day shift

Work Location: One location