Field Technical support rep

Essential Job Functions
Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution Center
Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs complex analysis and prepares reports on system problem trends and issues.
Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
High school diploma or G.E.D.
Six or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Other Qualifications
Good interpersonal skills to resolve field support problems
Strong analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve complex hardware/software and equipment problems
Ability to provide guidance to other field engineers

Work Environment
Distribution Center and Office type environments
May require weekend work, a rarer occurrence
May require shift work, a rarer occurrence

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Laurel Hill, NC 28351: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25