What are the responsibilities and job description for the Front Desk Associate position at Heights Fitness?
Job Description
A Heights Fitness Member Service Associate performs exemplary customer service to support all heights fitness members.
Task and Responsibilities
- Greeting Members when they walk through the door in a polite manner.
- Resolve any member issues that may arise on their shift.
- Answer the phone in a professional & polite manner.
- Answer any questions that a potential member may have regarding the membership sign up process, Personal training or general gym questions.
- Assist new members sign up and process their membership payments.
- Checkout & process beverage / snack payments.
- During the shift making sure they complete their in relation to cleaning gym equipment, floor checks, bathroom checks.
- Ensuring the gym is clean & respectable for all members.
- Ensuring spray bottles and any paper products are stocked and available for members' needs.
- Ensuring all product shelves are stocked
- Serving protein shakes and slushies from our shake bar
- Cleaning shake bar
- Act in a professional manner as you are a representative of this company
Requirements
- Customer Service Experience
- Communicates efficiently in English, Bilingual preferred
- Above average math skills, basic logic and reasoning skills, but most of all investigation skills. A lot of what a desk worker does is trying to understand member’s accounts when there is a problem.
Schedule and Compensation
- Part Time
- Initial Probation Rate $15.13 per hour
- After probation period, $16 per hour
Locations Hiring
- Jersey City
- Kearny
- Union City (Opening Fall/Winter 2024)
Benefits
- 20% off all products we sell from meal plans to merchandise
- Free Gym Membership - Full Access in all locations
- Employee memberships include the ability to add up to 3 of people of your choosing for only $19.99 each - Full access in all locations
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: No more than 20 per week
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $15 - $16