Help at Home is hiring a Care Manager in our Philadelphia, PA office!

Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and sagely within their homes and communities.

The Care Manager is responsible for all necessary organizational, administrative and professional support for assigned clients and their caregivers. They provide team leadership for assigned team of Care Supervisors and Lead Care Supervisors. The Care Manager is responsible for maintaining positive client and caregiver relations and demonstrating and they demonstrate respect, efficiency, and good communications both internally and externally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees a team of assigned Care Supervisors and Lead Care Supervisors. Oversight includes but is not limited to:
  • Compliance reporting and maintenance for all caregivers and clients.
  • Issue resolution for all cases requiring management intervention.
  • Leading team meetings to encourage, motivate, and hold team accountable for actionable goals.
  • Training current and new team members and ensuring all roles and responsibilities are understood and met.
  • Staffing all unassigned shifts for your team to include but not limited to:
    • Call outs
    • Employment terminations
    • Client requests
  • Act as the default backup for Care Supervisors when team members are absent or unable to work including but not limited to the task of the on-call job duty.
• Creates and maintains a database system for all important information relative to assigned caregivers/clients.
  • Gathers and inputs their phone numbers, home address, auto license number, etc.
  • Maintains knowledge of legal and regulatory requirements including professional licenses, training, background checks, etc.
  • Tracks the receipt and expiration date (if any) of insurance, certifications and training.
• Receives client and/or caregiver calls and handles routine issues, documenting each contact. 
  • ​​​​​​​Escalates complaints, problems or complex issues.
• Conducts 60-day consumer interviews.
  • ​​​​​​​Initiates contact with clients and records health status, treatment progress, whether there are children in the home, and client satisfaction with caregiver and Care Supervisor services
• Coordinates caregivers' schedules to ensure that client service is maintained.
• Consistently maintains the confidentiality of client, caregiver, and agency information.
• Participates in after-hours on-call rotation as an industry quality assurance requirement.
• Performs all other job-related duties as assigned.

This description reflects assignment of essential functions, management ay assign or reassign duties and responsibilities to this job at any time that are not listed above.

REQUIRED SKILLS/ABILITIES:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

EDUCATION AND EXPERIENCE:

• At least 18 years of age.
• Bachelor's degree in Social Work, Psychology, or other related discipline required.
• Prior office experience, including experience with organizing information and working with databases.
• At least five (5) years of experience in health care, preferably in home health; three (3) years of supervisory experience.
• Intermediate level computer skill with creating and modifying documents using Microsoft products.
• Medicaid, Waiver and Home Healthcare experience preferred.

MANAGEMENT AUTHORITY:

• Makes staffing decisions - hiring, firing.
• Conducts performance reviews.
• Creates and directs strategic goals.
• Trains other associates.
• Directs work of other associates.
• Direct workflows for entire team.

PHYSICAL REQUIREMENTS:

• Ability to move, transport, or position up to 50 pounds.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

TRAVEL REQUIREMENTS:

• Regular travel on a daily or weekly basis required, even in inclement weather.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.