4 Customer Relations Specialist Jobs in Compton, CA
Henkel group is Hiring a Customer Relations Specialist Near Compton, CA
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth. Dare to make an impact?
YOUR ROLE
- Accountable for driving operational service excellence and improving customer partnerships through the execution of premier service delivery.
- Develops and maintains strong business relationships with customers, Key Account Management (KAM) and account management decision makers.
- Builds strong working relationships with internal teams (supply chain, logistics, product management, quality, technical customer support, and sales) to act as customers point of contact.
- Respond to customer requests for orders, quotes, and other customer related inquiries.
- Manage customer expectations by pro-actively and clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.
- Adhere to and comprehend well defined and documented systems, related instructions and operational procedures.
- Recommend process changes to increase efficiency of operations and service to customers.
- Use judgment and knowledge of strategic team goals and objectives for each customer interaction.
- Hybrid work schedule – 80% work from home (4 days/week), 20% in the office (1 day/week).
YOUR SKILLS
- Bachelor’s degree in business administration, Communications, Supply Chain Operations or related field preferred; minimum high school diploma/GED required.
- 3 or more years Customer Account Management experience required.
- Experience in customer service having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.
- SAP knowledge required and EDI related transactions and issue resolution a plus.
- Experience handling Portfolio Management, Supply Chain, Sales and Marketing strategies.
- Ability to multi-task and perform effectively under pressure.
- Ability to effectively prioritize and escalate customer issues as required.
- Excellent oral and written communication and presentation skills to effectively respond to customer's requests or explain solutions to complaints/issues.
Thesalary for this role is $55,000.00 - $60,000.00. This is the range that wein good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.
All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.
Job Summary
Full Time
Wholesale
$61k-79k (estimate)
11/03/2022
05/19/2024
henkel-northamerica.com
ARCHDALE, NC
3,000 - 7,500
1966
Private
RAZA HAYDER
$1B - $3B
Wholesale
Related Companies
The job skills required for Customer Relations Specialist include Customer Service, Futures, Customer Care, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Specialist job description and responsibilities
Customer agents talk to customers on behalf of businesses and companies.
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Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
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Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills.
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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
04/09/2022: Fayetteville, AR
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
03/09/2022: El Paso, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Specialist jobs
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
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Validate and qualify new customers before referring to the appropriate sales manager.
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Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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Measure and analyze customer feedback.
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Delivered exceptional levels of customer satisfaction through excellent sales service.
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Step 3: View the best colleges and universities for Customer Relations Specialist.
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