Customer Service Account Specialist

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

•Monitors status of all open orders to ensure timely delivery
•Provides customer service regarding order status and logistics issues
•Key decision-making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center, or to request a later arrival date from the customer.
•Key point of contact for all customer supply chain activities
•Assists in the implementation of customer specific programs in conjunction with Sales/Marketing
•Analyzes customer service levels, in-stocks and, on-time customer measures
•Develops action plans to achieve service level goals.
•Works with carriers to expedite delivery of orders and determine correct disposition of refused product
•Works with billing department on confirmation of corrected invoice
•Coordinates the return of refused/discontinued product that insures the most cost-efficient freight rates
•Allocates product to customer orders in a low inventory situation to maintain high customer satisfaction and performance standards

YOUR SKILLS

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.