What are the responsibilities and job description for the Executive Housekeeper / Manager position at HI SANTEE LLC?
The Executive Housekeeper / Manager is responsible for overseeing the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness and appearance. This role involves managing housekeeping staff, coordinating with other departments, and maintaining inventory and budgets to ensure efficient operations and guest satisfaction.
Key Responsibilities
- Leadership and Supervision
- Lead, train, and supervise the housekeeping team, including room attendants, housemen, and inspectors, ensuring they perform their duties to the highest standards.
- Develop and implement housekeeping procedures and standards to maintain a clean and welcoming environment.
- Conduct regular meetings with housekeeping staff to communicate expectations, provide feedback, and address any concerns.
- Oversee staff scheduling, ensuring adequate coverage for all shifts and special events.
- Quality Control
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet the hotel's cleanliness and appearance standards.
- Address and resolve any housekeeping issues, including guest complaints, in a timely and effective manner.
- Collaborate with the maintenance department to ensure that all guest room furnishings, fixtures, and equipment are in good working condition.
- Monitor and improve the efficiency and effectiveness of the housekeeping department through ongoing training and process improvement.
- Inventory and Budget Management
- Manage the inventory of cleaning supplies, linens, and guest amenities, ensuring that stock levels are maintained, and orders are placed as needed.
- Develop and manage the housekeeping budget, controlling costs while maintaining high service standards.
- Monitor the use of supplies and equipment, implementing measures to reduce waste and improve cost efficiency.
- Negotiate with suppliers to obtain the best prices for goods and services required by the housekeeping department.
- Collaboration and Communication
- Work closely with other department heads, such as front office and maintenance, to ensure seamless guest service and efficient hotel operations.
- Communicate effectively with the General Manager regarding the status of housekeeping operations, including staffing, inventory, and guest satisfaction levels.
- Participate in management meetings, contributing insights and recommendations to improve overall hotel performance.
- Health and Safety Compliance
- Ensure all housekeeping activities comply with local, state, and federal health and safety regulations.
- Implement and enforce safety protocols for the use of cleaning chemicals and equipment.
- Conduct regular safety training sessions for housekeeping staff to minimize accidents and injuries.
- Report any safety hazards or incidents to the General Manager and take corrective action as needed.
Other duties as assigned to meet the needs of the property.
Qualifications:
- High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
- Proven experience in a housekeeping management role, preferably within a hotel or resort environment.
- Strong leadership and team management skills, with a focus on training and staff development.
- Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Strong communication skills and a commitment to delivering exceptional guest service.
- Proficiency in budgeting and inventory management.
- Physical ability to inspect rooms and manage housekeeping activities as needed.
Working Conditions:
- Flexible working hours, including weekends and holidays.
- Physical stamina required for inspecting rooms, managing staff, and addressing housekeeping issues.
Benefits:
- Competitive salary.
- Employee discounts on hotel stays.
- Health and wellness benefits.
- Opportunities for career advancement within the hotel.
The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.
Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.