What are the responsibilities and job description for the Houseperson position at HI SANTEE LLC?
Job Summary:
The Houseperson is responsible for supporting the housekeeping department by ensuring that all public areas, guest rooms, and hotel facilities are clean, well-maintained, and fully stocked. This role involves assisting room attendants, handling guest requests, and maintaining the overall cleanliness and orderliness of the hotel.
Key Responsibilities
1. Public Area Maintenance
o Clean and maintain all public areas of the hotel, including lobbies, hallways, restrooms, and meeting rooms.
o Sweep, mop, vacuum, and polish floors as needed to maintain a high standard of cleanliness.
o Empty trash bins and ensure all public spaces are free of debris and clutter.
o Restock restroom supplies such as soap, paper towels, and toilet paper.
2. Support for Room Attendants
o Assist room attendants by delivering linens, towels, and cleaning supplies to guest rooms.
o Collect dirty linens and towels from guest rooms and transport them to the laundry area.
o Replenish housekeeping carts with necessary supplies at the start and end of each shift.
o Help with making beds and other cleaning tasks as needed during high-occupancy periods.
3. Guest Interaction
o Respond promptly to guest requests for additional items, such as extra towels, pillows, or toiletries.
o Assist guests with luggage or other needs as they arise, ensuring a positive guest experience.
o Maintain a friendly and professional demeanor when interacting with guests.
4. Safety and Security
o Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.
o Ensure that all equipment and supplies are stored safely and securely.
o Report any maintenance issues, safety hazards, or security concerns to hotel management immediately.
5. General Duties
o Assist with setting up and breaking down meeting rooms and event spaces as required.
o Work closely with other team members to ensure smooth and efficient operations.
o Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.
Other Duties as assigned to meet the needs of the property.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a similar role within a hotel or hospitality environment is preferred.
- Strong attention to detail and a commitment to maintaining high standards of cleanliness.
- Good communication skills and a customer service-oriented attitude.
- Ability to work independently and manage multiple tasks efficiently.
- Physical ability to lift and move heavy objects (up to 50 lbs.) and stand for extended periods.
Working Conditions:
- Flexible working hours, including weekends and holidays.
- Physical stamina is required for lifting, bending, and long periods of standing.
Benefits:
- Competitive salary.
- Employee discounts on hotel stays.
- Opportunities for career advancement within the hotel.
The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.
Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.