Customer Service/Sales Representative

Customer Service/Sales Representative

Customer Service Representative Job Duties:

· Interact with potential customers by answering product and service questions while also suggesting information about other products and services.

· Create new customer accounts from information gathered.

· Maintain customer records and create product and service reports from account information.

· Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

· Maintain current part pricing and process customer adjustments.

· Recommend potential products or services to management by collecting customer information and analyzing customer needs.

· Work alongside a dynamic and energized team to accomplish related projects as necessary.

· Maintain TS/ISO records as required.

Customer Service Representative Skills and Qualifications:

· Customer Service; good people skills and patience.

· Product Knowledge; willing to learn the products and processes.

· Quality Focused

· Problem Solving

· Documentation Skills

· Good listener

· Phone Skills

· Conflict Resolution

· Multi-tasking.

· Operating office machines including computers, printers, scanners, etc.

· Must type 60-65 wpm at least.

· Proficient use of Microsoft Office software including Excel, Word and Outlook.

This is a first shift position: 8:00am-4:30pm M-F with possible overtime.

Full benefits package available - dental, vision, PTO and holiday pay

Pay: $14 - $15 depending on experience

Work Location: In person

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $14 - $15