Sr. Manager, Quality Center of Excellence - PMO

Hilltop Holdings is currently looking to hire a Sr. Manager, Quality Center of Excellence - PMO.

The Sr. Manager, Quality Center of Excellence - PMO (Project Management Office) establishes and maintains a corporate Quality and Continuous Improvement Strategy as part of the Enterprise PMO that will apply across the enterprise. This strategy will focus on integrating quality into the Project Delivery Lifecycle end-to-end through multiple channels, including, 1) improving the strategic planning cycle via application of a business architectural and consulting view to proposed projects to drive prioritization of highest value work and clean handoff to project teams; 2) expand the maturity of our Business Analyst capabilities and competencies; 3) enhance, expand and ensure adoption of our project delivery tools; 4) work with our Quality Assurance Testing Team, both functional and automated, to elevate enterprise-level service that is rationalized to the needs of each line of business; 5) Drives continuous improvement behaviors throughout the EPMO organization via skill elevation in primary roles delivered through multiple channels, including Business Architect engagement, Communities of Practice or other forums, 6) ensures portfolio reporting, dashboards, and data management are refined annually to improve the enterprise portfolio governance and the enable portfolio leaders to guide stakeholders in project selection and prioritization; and; 7) develops additional Enterprise PMO service offerings over time, including Business Agility, Agile or Lean coaching practices to support the ongoing evolution of enterprise business and technology teams. The successful candidate for the role brings a mix of business, strategic program delivery, and technical skills, including detailed knowledge of continuous improvement methodologies, strategic program delivery lifecycle, software development and test automation tools for a variety of platforms. The candidate is skilled working in matrixed reporting relationships and can influence across organizations. This leader creates a culture of continuous improvement for the Enterprise PMO that can be infused into project and service delivery offerings and positively influence customers, stakeholders and partners across the company. The candidate will be able to demonstrate business savvy and an agile, flexible mindset that sets them apart as a thought leader who is able to engage partner organizations and champion quality as in integral part of the project delivery lifecycle.

Responsibilities

• Ability to evolve a complex, multi-function team ensuring that roles are scaled annually to ensure delivery of optimal services and service levels to the organization
• Anticipate enterprise and organization trajectories of change and propose options to address those changes
• Strong Talent Management skills, including talent recruitment, selection, and development
• Guides team in the creation of enterprise-level processes, frameworks and capabilities, including top-level system and process topologies, test automation frameworks, process standardization, vendor management, and skill up-leveling content, coaching strategies and content that can carry agility skills across broader project teams and stakeholder groups
• Skilled in building relationships and operating effectively with Enterprise PMO vertical teams, plus a diverse group of stakeholders and partners across the enterprise
• Demonstrate experience working with 3 rd party solution providers and system integrators to provide guidance on performance standards to be demonstrated by the provider plus expectations of remediation of quality failures to ensure positive business outcomes
• Ensure that all PMO-centric systems, including Program and Project Management solutions, System and Software Development Lifecycle tools, testing and test automation tools, are brought under Enterprise PMO governance to ensure: 1) agreements, licensing, support and maintenance are completed by correct teams and ensure best-possible arrangements; 2) Enterprise PMO team members utilize tools fully and correctly, measured by reporting; 3) tool selection for new functions are completed in a timely manner; 4) tools and reporting exist to streamline the facilitation of critical organizational functions like Strategic Planning and financial and performance reviews of the enterprise portfolio
• Build up the Quality Center of Excellence team through positive leadership, drive all aspects of talent management, ensuring that team members’ daily actions are aligned to the strategy, and they are growing and developing skills that increase their value and keep them relevant to industry trends
• Take the role of ambassador to stakeholders and partner teams by demonstrating the organization’s value proposition by building quality into the project delivery process
• Guide team to provide service through multiple project delivery frameworks (Waterfall, Agile, CI/CD, Hybrid) using a consultative approach and an agile, flexible mindset to drive positive business outcomes
• Communicates effectively with all levels of the organization to institutionalize quality strategy and practices to foster a culture of continuous improvement across the organization and enterprise
• Effectively deploy staff to support the organization’s initiatives and ensure positive business outcomes

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

Qualifications

• Must be eligible to work in the U.S. without sponsorship now or in the future
• Must be able to report into our North Dallas Office (18111 Preston Road, Dallas, TX 75252), or our Republic Center Building Office (325 N. St. Paul Street, Dallas, TX 75201), or our Las Colinas/Irving Office (6221 Riverside Drive, Irving, TX 75039) based upon stakeholder meetings without the need for relocation assistance.
• Bachelor’s degree in Business, Computer Science, Information Technology or a mathematical or analytical discipline; Master’s degree preferred
• 12 years or more progressive experience with systems or software development, Quality Analysis, Business Process Improvement, Business Controls or Continuous Improvement
• 10 or more years’ leadership experience as PMO Manager, Development Manager, QA Manager, functional Business Unit or Process Manager or combination of experiences
• Project Management, Lean, Agile or other Continuous Improvement certifications preferred
• Adequate technical experience and skills to demonstrate competency to collaborate with technology leaders, enterprise architects, technical leads to support enterprise solution design efforts
• Demonstrated successfully leading large and complex projects to solve significant technology-related business problems
• Excellent interpersonal, conflict management skills and the ability to handle delicate situations with diplomacy and tact
• Excellent strategic thinking, business acumen, and accountability
• Ability to establish strategic technical direction, translate concepts into actionable implementation plans and identify technologies that improve productivity
• Demonstrated judgment, and decision-making ability with the ability to negotiate and influence decision making

About Us

Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its three primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit www.hilltop-holdings.com

About The Team

The Project Management Office (PMO) at Hilltop Holdings is a central hub for effective project execution and oversight. Our department is responsible for driving successful outcomes across various initiatives. With a team of highly skilled professionals, we bring together expertise in project management methodologies, strategic planning, and efficient resource allocation. Our PMO serves as a valuable support system, working closely with project teams and stakeholders to define objectives, establish timelines, and ensure alignment with organizational goals. We provide guidance, tools, and frameworks to enhance project efficiency, monitor progress, and mitigate risks. With a focus on collaboration and communication, we foster strong relationships across departments, enabling effective coordination and problem-solving. The PMO at Hilltop is committed to delivering projects on time, within budget, and with the highest level of quality, making a tangible impact on the success of our organization.