10000+ Front Desk Representative (AM) Jobs in United States

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Front Desk Representative (AM)

$27k-36k (estimate)
Part Time 3 Months Ago

What's in it for you…

  • Hotel discount at locations worldwide!
  • Paid time off and holiday pay incentives!
  • Professional development and promotion opportunities!
  • 401(k) available for all associates!
  • Full benefit options available for full-time associates!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

  • Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.

  • Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.

  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.

  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.

  • Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.

  • Listen to guests and empathize with their challenges.  When necessary, solicit guest feedback and act on guests concerns.

  • Always maintain professionalism consistent with hotel brand and company expectations.

  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

  • Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.

  • If applicable, maintain balance and security of house bank and accurately log all transactions.


Experience & Education: 

  • 2 years of customer service experience, preferably in Hospitality or related industry

  • High School diploma or equivalency education certificate required


  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace


  • 8 hours per day at standing desk/computer; stand and walk frequently throughout the workday

  • Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Source: Hospitality Online

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The job skills required for Front Desk Representative (AM) include Customer Service, Guest Service, Communicates Effectively, Written Communication, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Representative (AM). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Representative (AM). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Representative (AM) positions, which can be used as a reference in future career path planning. As a Front Desk Representative (AM), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative (AM). You can explore the career advancement for a Front Desk Representative (AM) below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/10/2022: Springfield, MA

Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.

03/23/2022: Laramie, WY

May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.

02/20/2022: Oklahoma City, OK

Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.

01/23/2022: Charlotte, NC

Coordinated and organized front desk operations to ensure excellent guest service.

03/04/2022: Muskegon, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Representative jobs

Requires a minimum of High School Diploma or GED.

02/24/2022: Bloomington, IN

1+ years of experience as Front Desk Representative or similar role.

02/01/2022: Florence, SC

Proven experience as front desk representative, agent or relevant position.

02/28/2022: Queens Village, NY

Use front desk skills to complete their job efficiently.

03/10/2022: Baton Rouge, LA

With experience in customer service.

02/13/2022: Cedar Falls, IA

Step 3: View the best colleges and universities for Front Desk Representative.

Butler University
Carroll College
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