What are the responsibilities and job description for the General Manager position at Hilton Garden Inn Lakeland?
Looking for an experienced GM for our Hilton Garden Inn property!
GREAT BENEFITS like EMPLOYER paid Health Insurance, quarterly bonuses, 401k matching and more!
Do you have a proven track record of success? Do you want to grow or take your career to the next level? Are you passionate about the hotel industry? Are you an honest and outgoing person? Then we want YOU!
We provide a fun, friendly, professional place to work and have fun! We have lots of opportunities for advancement and career growth!
*Hilton OnQ experience is required!*
The General Manager is responsible for the overall success of the hotel, meeting or exceeding goals for revenue and profit. You will oversee all departments in the hotel to attain a highly trained staff and create a culture of service and loyalty throughout the property. We need someone that is high energy and ready for an exciting opportunity!
Guest Focus
- Be visible, approachable, and available to all guests.
- Ensure each department is focused on guest’s service and satisfaction.
- Be professional and courteous in all interactions with guests.
Operations
- Always maintain a safe work environment.
- Ensure all areas of the property meet cleanliness and sanitation standards.
- Must be actively involved in daily operations to maintain the culture of service.
- Ensure all training certifications are maintained for all team members.
Staffing
- Fill open positions as soon as possible.
- Develop depth on team through cross-training when possible.
- Maintain appropriate staffing levels to maintain budget guidelines.
- Participate in MOD program and ensure procedures are followed.
- Conduct reviews and provide performance feedback as needed.
- Comply with Federal, State, and Local laws pertaining to hiring and managing team members.
Financial
- Comply with all company accounting standards, policies and procedures.
- Manage accounts receivables to ensure timely payments are received.
- Code bills and submit in a timely manner to avoid late fees.
- Maintain appropriate handling of petty cash and reconcile according to guidelines.
- Control expenses to maintain budget and profit goals.
Requirements
- Be an excellent communicator-written & verbal.
- Be honest, dependable, and have high ethical standards.
- Demonstrate outstanding leadership.
- Be an excellent communicator-written & verbal.
- Hospitality experience with proven results.
- Organized, efficient, and able to meet assigned deadlines.
Benefits - above and beyond Medical/Dental/Vision (company paid Medical for employee)
- Hilton Team Member Travel Program
- 401K Program
- Tuition Assistance (NEW!)
- Employee Referral Bonus (NEW!)
Job Type: Full-time
Pay: $65,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Hotel management: 2 years (Required)
- Hotel: 3 years (Required)
Ability to Relocate:
- Lakeland, FL 33811: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $72,000