Account Management

Description : About Us

Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.'s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.

Overview :

The Account Management position is a full-time support role to our Account Management & Sales Team. This position will be the Customers' point of contact & liaison for activities related to servicing a growing list of customers and their groups. While working with a group of Sales Managers, the Account Management Specialist's responsibilities will ensure the efficient delivery of customer service and clear communication to both the customers and the entire Hines team.

This position may have a hybrid work-from-home opportunity 2 days per week, if employee successfully completes training period. Training period may last approximately 6 months.

Account Maintenance & managing customer experience (25%)

• Service legacy Clients of Opus MedStrategies for retention and growth.
• Ensure high level customer service to all clients on a daily basis by following up on claims status, providing information to clients from Managed Care and obtaining client information to GEM.
• Communication of ends results to client highlighting success and providing context behind the results.

Intermediary for Cost Containment Services (50%)

Business Intelligence and analytics (25%)

PM21

Requirements :

Education : HS Diploma, Associates preferred

Experience : At least 3 years administrative support role, high level of attention to detail and efficiency

Proficient in Microsoft Office

Compensation details : 19-21 Hourly Wage

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