We're growing! At Hively, we believe that everyone should have the resources and support they need to feel supported, cared for, and able to thrive. We help parents find and pay for quality child care, we provide parent education and support to ensure that children get the best start possible, we provide guidance and training for people interested in building sustainable, high quality child care businesses and we help adults and children through challenging life situations. By providing counseling and other resources, we ensure that children and families throughout Alameda County have the resources they need to thrive.

Essential Duties

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
• Interview scheduled and drop-in appointments/complete necessary re-certifications
• Perform new intake orientation presentations as needed
• Conduct group intake appointments as needed
• Respond to and resolve parent and provider issues
• Maintain and update family, child and program files
• Provide quality customer service for internal and external agency customers
• Proficient computer skills necessary to navigate department-specific software, perform data entry, and use the internet
• Respond to requests for information from the public
• Travel to co-locations and satellite offices as needed
• Attend all training/technical assistance workshops
• Attend all staff meetings
• Other duties as assigned

Required Knowledge, Skills and Abilities

• BA/BS with major coursework in social services/human development or related field
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures

Preferred Knowledge, Skills and Abilities

• Bilingual in Spanish or Chinese
• Experience in the delivery of services to a diverse population
• Previous experience working for a non-profit

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Bilingual (Preferred)

Work Location: One location