Director Operations, Lodge and Conference Center

Position Purpose
The Director of Operations for the Lodge and Conference Center is responsible for overseeing the
day-to-day operations, ensuring the highest standards of service, and driving profitability through
strategic management and effective team leadership. This role includes the management of all
departments, such as front office, housekeeping, food and beverage, and events spaces.
Additionally, the General Manager will be responsible for the sales and marketing strategies to
promote the Lodge as a premier destination for weddings, conferences, and events, ultimately
increasing revenue and brand recognition.
Key Duties and Responsibilities
Operational Management:
 Oversee all aspects of the Lodge's operations, ensuring efficient and effective
service delivery across all departments.
 Implement and maintain high standards of guest service, hospitality, and cleanliness
throughout the Lodge.
 Ensure compliance with all safety, health, and environmental regulations.
 Monitor and control budgets, ensuring cost-effectiveness and profitability.
 Incorporate students of the Hospitality Programs in the day to day operation of the
lodge to provide train
 Develop and implement Standard Operating Procedures (SOPs) for all departments
to ensure consistency and quality.

Sales and Marketing:
 Develop and execute comprehensive sales and marketing plans to promote the
Lodge and Conference Center, with a focus on occupancy maximization, weddings,
corporate events, and conferences.
 Identify and cultivate new business opportunities, partnerships, and markets to drive
revenue growth.
 Work closely with the marketing team to create promotional materials, social media
campaigns, and other marketing initiatives that enhance the Lodge's brand and
visibility.
 Attend industry events, trade shows, and networking functions to promote the Lodge
and build relationships with potential clients.
 Analyze market trends and competitor activity to adapt sales strategies accordingly.
Revenue Management:
 Develop and implement strategies to maximize revenue across all departments,
including room bookings, events, and food and beverage services.
 Monitor and analyze financial performance, adjusting operations and strategies to
ensure financial targets are met.
 Work with the finance team to prepare and manage budgets, forecasts, and financial
reports.
Event Management:
 Support the planning and execution of all events being held in the lodge’s event
spaces, ensuring a seamless experience for clients and guests.
 Collaborate with the events team to create attractive wedding and conference
packages that meet market demand and enhance the Lodge's appeal.
 Ensure that all events are executed with the highest level of service, exceeding
client expectations and fostering repeat business.
Team Leadership:
 Lead, mentor, and develop a team of hospitality professionals, fostering a positive
and productive work environment.
 Conduct regular performance evaluations, providing feedback, coaching, and
development opportunities for team members.
 Manage staffing levels, recruitment, and training to ensure that the Lodge is
adequately staffed with skilled personnel.
Customer Relations:
 Maintain a strong presence in the Lodge, interacting with guests to ensure their
satisfaction and addressing any concerns promptly.
 Implement strategies to enhance guest satisfaction and encourage repeat business.

Develop and maintain strong relationships with key clients, suppliers, and
stakeholders.
Service-Learning Integration:
 Collaborate with Hocking College to integrate service-learning initiatives into the
Lodge's operations, providing students with hands-on experience in hospitality
management.
 Ensure that the Lodge serves as a valuable educational resource for students,
offering opportunities for practical learning and professional development.
Process Improvement:
 Conduct regular audits of the Lodge's processes and operations, identifying areas
for improvement and implementing changes to enhance efficiency and service
quality.
 Lead initiatives to improve customer relations, operational workflows, and overall
guest experience.
Qualifications:
 Bachelor’s degree in hospitality management, Business Administration, or a related
field.
 A minimum of 5 years of experience in hotel or lodge management, with a strong
background in sales and marketing.
 Proven track record of driving revenue growth and achieving financial targets.
 Excellent leadership, communication, and interpersonal skills.
 Strong analytical and problem-solving abilities.
 Ability to work in a fast-paced environment and manage multiple priorities.
 Knowledge of hospitality industry trends, market dynamics, and competitive
landscape.
 Proficiency in using hotel management software and sales/marketing tools.
Working Conditions:
 The General Manager will work in a dynamic, fast-paced environment that requires
flexibility, adaptability, and a strong focus on guest satisfaction.
 This role may require occasional evening, weekend, and holiday work, depending on
the needs of the Lodge and the events scheduled.

Reasonable accommodations may be requested and reviewed according to the Americans with
Disabilities Act (ADA).