What are the responsibilities and job description for the Member Service Desk Representative position at Hockomock Area YMCA?
Description
The Bernon Family Branch of the Hockomock Area YMCA in Franklin, MA, is hiring Member Service Desk Representatives to deliver excellent service to all members, guests, and program participants. This position responds to member and guest needs, promotes membership and programs, and maintains the cleanliness and organization of the lobby area.
Position perks include :
3 hours of free child watch during child watch operations hours
Free single membership
Set schedule
Essential Functions
Addresses member's concerns in a professional manner
Implements membership systems in a fast-paced environment
Manages quality control
Works closely with Association staff on membership issues
Supports the Membership Director in the retention of members through quality service and expertise
Participates in department meetings
Greets all people entering the facility in a professional manner, processing their identification before allowing them access to the facilities
Reads staff manuals and the communication log before the start of each shift
Answers telephone calls in a professional manner according to Association guidelines, transferring calls to the appropriate department or director and provides accurate information on all programs and membership(s)
Provides an overview of what is included with the different types of memberships (program, youth and family)
Understands current promotions and how to best leverage them during the presentation of the rates
Processes all membership and program registrations according to established procedures, issues a receipt for every transaction, and distributes according to branch guidelines
Is familiar with emergency procedures and how to activate emergency medical service when needed
Assists in keeping the Member Service Desk and Lobby areas neat and clean
Schedules substitutes if unable to work scheduled shifts and notifies the Membership Director of all shift changes
Follows opening and closing procedures
Requirements
High School Degree, preferred
Related education and / or experience in customer service and / or membership
Detailed oriented
Quality control experience, preferred
Proficient with standard business software such as Excel, Google Docs and Microsoft
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
CPR and First Aid Certifications within the first 30 days, along with other mandatory trainings
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Member Service Desk Representative?
Sign up to receive alerts about other jobs on the Member Service Desk Representative career path by checking the boxes next to the positions that interest you.
