What are the responsibilities and job description for the Service Desk Specialist position at Hodgson Russ LLP?
Do you enjoy helping others with computer and software questions? Do you provide great customer service, with a “how may I assist approach?” We invite you to consider a great career opportunity with Hodgson Russ LLP.
We are seeking an experienced service desk specialist to join our busy Information Technology Department in our Buffalo office. In this role, you will be responsible for providing quality software and system support to the firm’s users with a high degree of customer service, technical expertise, and timeliness. To succeed in this role, you must be competent in the full range of computer software related to the position including MSOffice suite and law firm specific software applications e.g. iManage, Litera, and Mimecast. This role demands a strong generalist, technical skillset, with the capability of providing top quality client support across the full spectrum of systems and applications. Associate’s degree in computer science, IT, business administration, or a related field with two years full-time work-related experience in in a multi-office, networked environment with multiple software packages and hardware devices.
Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo is $50,544 to $62,000. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.
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Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. https://www.hodgsonruss.com/about-diversity.html.
Salary : $50,544 - $62,000
