Schedule: Wednesday & Thursday 3p-10p, Friday & Saturday 10p-7a

Holiday Inn Express Chambersburg is looking for self-starting personalities that will provide excellent customer service and perform the required standards set forth by the Holiday Inn Express Chambersburg. This team member will need to communicate well with guests, have a willingness to be team player to help co-workers with job duties, be able to work/stand on feet for extended periods of time, and provide superior customer service to all guests.

Our team is looking for a Part Time/Full Time Guest Service Representative. The ideal candidate for this position will be a reliable people person with a flexible schedule, is responsible for answering the phone, making reservations, and accommodating guest requests in a pleasant, professional and efficient manner.

Essential Job Duties:

• Greets guests with genuine and warm spirit of hospitality
• Registers (Check-in) guests in a customer service and efficient manner, following proper standards, securing proper method of payment
• Posts transactions to guest and master accounts
• Reviews guest account balance, ensuring that payment is secured
• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
• Reviews arrivals and blocks special requests
• Processes required reports, including down time, high balance, etc.
• Handles guest requests and concerns in courteous and efficient manner
• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
• Prepares guest amenities, and ensures delivery in a timely manner
• Handles in-house guest reservation requests such as extension, late check-out, and rebooking
• Handles check-out procedures swiftly and accurately and assists guests on departure.
• Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
• Maintains procedures for credit control and handling of financial transactions
• Maintains guest safety & privacy by adhering to established procedures
• Assists other departments during slow periods
• Additional duties may be added at any time at the discretion of management

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location