Hotel Front Desk Supervisor

Job Overview
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing staff performance. Your leadership will be crucial in maintaining high standards of customer service and hotel management. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities

• Supervise daily front desk operations, including check-in and check-out processes.
• Train, mentor, and evaluate front desk staff to ensure adherence to hotel policies and procedures.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest accounts, reservations, and billing information.
• Coordinate with housekeeping and maintenance departments to ensure room readiness.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Manage phone systems efficiently, demonstrating excellent phone etiquette at all times.
• Foster positive guest relations by providing personalized service and addressing individual needs.
• Assist with administrative tasks related to hotel management as needed.

Requirements

• Previous experience in a hotel or resort environment is preferred.
• Strong knowledge of hotel management software opera and phone systems.
• Excellent customer service skills with a focus on guest satisfaction.
• Ability to communicate effectively in multiple languages is a plus (multilingual candidates encouraged to apply).
• Proven experience in guest services with a strong emphasis on building relationships.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Familiarity with night audit procedures is desirable but not mandatory.
• A friendly demeanor with a professional appearance is essential for this role.

Join our team as a Hotel Front Desk Supervisor and contribute to creating memorable experiences for our guests while leading a dynamic front desk team!

Job Types: Full-time, Part-time, Temporary, Contract

Pay: $16.60 - $19.34 per hour

Expected hours: 40 – 60 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Overtime
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Schaumburg, IL 60173 (Required)

Ability to Relocate:

• Schaumburg, IL 60173: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19