What are the responsibilities and job description for the Hotel Assistant position at Holiday Inn Express and Suites- Latham?
The Holiday Inn Express & Suites – Latham, is looking for an experienced Hotel Assistant to join their team! Reporting to the General Manager, this role would be responsible for assisting in the daily operations of the hotel front office. Acting as the main contact for guests and other hotel departments, they will work closely with the GM to resolve problems arising from guests’ complaints. They will also assist in reservation and room assignment activities, and respond to any requests and inquiries from guests.
Responsibilities:
- Have working knowledge of hotel programs and software
- Day to day administrative tasks
- Assist in sales appointments - follow up emails, phone calls
- Reviews guest satisfaction results and other data to identify areas of improvement
- Communicate any outstanding guest requests or issues to the General Manager that may require additional monitoring or follow-up
- Work closely with the GM regarding day-to-day staffing requirements, schedule creation, and planning and assigning tasks
- Communicate with managers and staff in a positive, efficient, and friendly manner
- Coordinate inventory for departments
- Assist in recruitment activities as needed
- Acts as Front Desk backup in certain situations.
- Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions
- Other duties as assigned
Requirements:
- High school diploma or equivalent required
- Associates or Bachelors preferred
- Previous hotel experience required
- Must have excellent communication skills, both verbal and written
- Must be extremely professional in appearance, demeanor, and communication
- Must have excellent customer relations skills and leadership capability
- Must be detail oriented with outstanding organizational skills
- Willingness to work weekends, holidays, and/or flexible hours based on hotel needs
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Latham, NY 12110: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20
