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Active Wellness
Vacaville, CA | Full Time
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Front Desk Representative
$32k-42k (estimate)
Full Time | Part Time | Accommodations 1 Month Ago
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Holiday Inn Express and Suites is Hiring a Front Desk Representative Near Vacaville, CA

Job Description

We are looking for Hotel Front Desk Agents to serve as our guest's first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent
  • Experience with hotel reservations software, like OPERA
  • Understanding of how travel planning websites operate, like Booking.com and Expedia
  • Cash handling
  • Customer service attitude
  • Excellent communication and organizational skills
  • Love people and want to foster a welcoming arrival and departure for guests

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 12 – 32 per week

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time | Part Time

INDUSTRY

Accommodations

SALARY

$32k-42k (estimate)

POST DATE

02/02/2023

EXPIRATION DATE

07/18/2024

WEBSITE

carpinteriaexpress.com

HEADQUARTERS

CARPINTERIA, CA

SIZE

25 - 50

FOUNDED

2000

CEO

MICHAEL ENSIGN

REVENUE

<$5M

INDUSTRY

Accommodations

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The job skills required for Front Desk Representative include Customer Service, Housekeeping, Credit Card, Cash Handling, Payment Method, Travel Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Representative positions, which can be used as a reference in future career path planning. As a Front Desk Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative. You can explore the career advancement for a Front Desk Representative below and select your interested title to get hiring information.

If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/10/2022: Springfield, MA

Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.

03/23/2022: Laramie, WY

May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.

02/20/2022: Oklahoma City, OK

Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.

01/23/2022: Charlotte, NC

Coordinated and organized front desk operations to ensure excellent guest service.

03/04/2022: Muskegon, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Representative jobs

Requires a minimum of High School Diploma or GED.

02/24/2022: Bloomington, IN

1+ years of experience as Front Desk Representative or similar role.

02/01/2022: Florence, SC

Proven experience as front desk representative, agent or relevant position.

02/28/2022: Queens Village, NY

Use front desk skills to complete their job efficiently.

03/10/2022: Baton Rouge, LA

With experience in customer service.

02/13/2022: Cedar Falls, IA

Step 3: View the best colleges and universities for Front Desk Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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