If you enjoy the world of Hospitality and are looking to further your career, join us at the Holiday Inn Express!

The Guest Relations Coordinator is responsible for coordinating all elements of pre-arrival, in-house, and post-departure details to create a seamless guest experience for our VIP guests. This role is essential in the preparation and organization of the department's operation. Must have a positive demeanor to build and maintain valuable relationships not only with guests, but also other hotel departments and third-party vendors. A sharp attention to detail is required. Most importantly, this role is for someone with a strong interest in working with people to build loyalty to our hotel and brand.

Responsibilities

• Exude a polished and professional tone and manner both in person, over the phone, and through email correspondence
• Arrange appropriate amenities and organize personalized welcome cards for greetings and special occasions.
• Ensure all relevant information, history, and preferences are collected and documented uniformly
• Effectively communicates requests and concerns to other departments including Housekeeping, Room Service and Engineering in advance
• Develops an ambitious working pace ensuring all reservations are completely reviewed at least 3 days before their arrival date
• Control departmental inbox and takes ownership of all incoming guest requests from initial introduction to completion
• Take every opportunity to anticipates guest needs and exceeds their expectations.
• Scheduled in-house group activities, locations, and times.
• Understand and adapt to the sense of urgency needed in time-sensitive situations
• Contribute to the development of policies and procedures as well as the implementation of improvements made to the department
• Model the company's culture, vision, mission and core values at all times.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Encourage effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
• Culminate, foster and manage strong professional relationships with VIP accounts and groups.

This position is a full time position and weekends are required. A bonus structure will also be offered along with Paid Time Off.

Job Requirements:

Qualifications

• Must be able to perform job functions with attention to detail, speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Follow directions thoroughly
• Understand a guest's service needs
• Work cohesively with co-workers as part of a team
• Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment.
• Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues.
• Comply with quality assurance expectations and standards as directed by management.
• Maintain confidentiality of guest information and pertinent hotel data
• Prior heavy exposure to front desk job duties.
• Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, technical knowledge of Opera and Microsoft Office Application
• Ability to be resourceful, creative and maintain flexibility
• Weekends are a must

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• No nights
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Webster, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location