Department: Night Auditor
Reports To: Front Desk Supervisor or GM - Hospitality
Job Summary
As part of our professional team, this role is integral to the companys success. The ideal fit for this position would be an energetic, outgoing, people oriented candidate with good verbal communication skills, and the ability to work effectively in a fast-paced environment maintaining high level of Guest Satisfaction and guest focus. The primary purpose of the Front Desk Associate is to assist the guest in any of their needs/requests, check-in and check-out, answer phones and maintain the lobby areas in line with the hotel and brands standards.
Guest Service
Always maintain a kind and courteous demeanor. Provides a pleasant experience to all of our guests and responds to guest inquiries in a timely fashion. Handles all guest complaints according to company policies and procedures.
Food Safety
Follows sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas when needed. Ensures compliance with operational standards, company policies and ordinances. Sustains consistent high quality of food preparation and service. Keeps professional image by maintaining proper uniform and appearance standards.
Teamwork and Communication
Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Helps other team members in their duties and assists new associates in learning their new job skills. Communicates any issues of concerns and ensures all internal matters are presented to Front Desk Supervisor or GM in a timely manner.
Stock Control
Receives and stocks supply room for Front Desk and Breakfast supplies in accordance with company policy. Must be able to lift up-to 50 pounds following proper lifting procedures. Ensures workspace is clean and presentable at all times. Ensures all damaged and/or out of date stock is removed, accurately recorded and placed in designated quarantine area. Follows portion control and quantities of Breakfast item preparation (when needed) to minimize loss.
Security & Loss Prevention
Maintains full control of workspace and its contents at all times using prevention techniques as per company to minimize loss. Follows company policies and procedures for securing the hotel premises at all times, including key control, guest privacy and Fire prevention/alarm awareness.
Cleanliness
Maintains a high standard of cleanliness in all Front Desk and Lobby areas. Cleans in accordance with the Libertys/brand specific sanitary standards.
Occupational Health & Safety
Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Uses materials handling procedures and equipment provided to minimize contamination or injury. Reports to management any unsafe practice or condition and follows all Liberty safety initiatives.
Requirements

• Must be at least 16 years of age.
• Physically capable of standing for long hours.
• Ability to read, write and speak English language.
• Must be will to cover shifts when needed.
• Must be willing to work evenings, weekends, and holidays as needed.
• Must pass background check.

Disclaimer:
The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Brand: Holiday Inn Express
Address: 1561 Oliver Road New Milford, PA - 18834
Property Description: 19D-Holiday Inn Express & Suites - HIE - Gibson
Property Number: S5Z