What are the responsibilities and job description for the Part Time Night Auditor position at Holiday Inn & Suites Atlanta?
As Part Time Night Auditor , you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation / posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!
RESPONSIBILITIES
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
- Book guest hotel reservations.
- Register guests to the hotel, verifying reservation, personal information and securing payment information.
- Answer and route calls as appropriate; take guest messages with accuracy.
- Promote the brand loyalty program and provide recognition and benefits to all present members.
- Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
- Assist in resolving guest complaints regarding service and / or accommodations, whether handling on own, or elevating to managerial level.
- Responsible for cash drawer contents and transactions during shift.
- Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
- Process all market and retail transactions for the guests.
- Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
- Maintain appropriate market inventory levels, restocking when necessary.
- Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
BENEFITS