What are the responsibilities and job description for the Customer Service Administrator position at Hologic Careers?
- Well respected medical technology company specialising in Women’s Health
- Senior customer service professionals encouraged to apply
- Permanent, full-time opportunity working from Monday to Friday with hybrid work arrangements
Hologic is an innovative medical technology company focused on improving Health and well-being through early detection and treatment. We develop, manufacture and supply life-changing Diagnostics, GYN Surgical and Breast & Skeletal Solutions that are founded on science and driven by technology; allowing healthcare professionals to diagnose and proactively treat patients with growing certainty, precision and greater peace of mind.
Bright people, working together to pioneer advances in human health care, have created Hologic’s success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.
As the Customer Service Administrator, you will be a valuable member of the team, responsible for providing consistent and reliable service to Hologic customers across Australia and New Zealand. You will provide phone based customer service (inbound) associated with the processing, order management and delivery of Hologic products and be responsible for the technical end to end management of the order process, PO’s, confirmation, allocation and dispatch. Your role is varied and will see you working with stakeholders throughout the business, so your ability to partner and build collaborative cross functional relationships to ensure process excellence is essential.
We are looking for a true team player with exceptional customer service and communication skills (verbal and written). You have a positive attitude, are eager to learn and are ready to contribute to a high performing team that is passionate about making a difference in improving women’s healthcare. You will be provided with training and support by a well-respected manager and close-knit team.
You will have demonstrated experience in a customer service, order management or logistics administration role, ideally in a medical device organisation. Excellent computer skills including experience in Microsoft Office Suite are required for this role. Oracle experience is advantageous but not essential.
In return, you will be joining a team that is high achieving and collaborative. We are proud of our positive team environment where work life balance, engagement and wellbeing of our employees are a priority. We are also offering:
- A competitive remuneration package including health insurance allowance
- Flexibility of working from home and in our office
- Free parking onsite at Macquarie Park (and close to public transport)
- Employee Assistance Program and other wellness/wellbeing initiatives
- Free coffees, fruit, snacks at work and more….
If you are driven by the pursuit of a healthier & more enriched life for yourself, your family & those around you, please apply.
We make hiring decisions based on your experience, skills and passion. Please note that interviews may be conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
All offers are subject to background checks, including verification of qualifications, employment history and criminal record, as applicable.
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