What are the responsibilities and job description for the Front Desk Manager position at Home 2 Suites Saginaw?
Job Summary
We are seeking a highly organized and motivated Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will be responsible for ensuring exceptional customer service, managing administrative tasks, and maintaining a welcoming environment for our guests. This role requires strong clerical skills, proficiency in office software, and the ability to communicate effectively.
Duties
- Manage front desk operations, including greeting clients and visitors in a professional manner.
- Oversee scheduling.
- Maintain accurate filing systems and ensure all records are up-to-date.
- Handle incoming calls and inquiries, directing them to the appropriate personnel or department.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Assist in training new front desk staff on procedures and best practices.
- Implement office policies to improve efficiency and enhance guest satisfaction.
Requirements
- Proven experience in the hospitality field
- Proficiency in computer literacy with experiance working with hotel PMS systems
- Familiarity with phone systems and excellent phone etiquette.
- Strong organizational skills with attention to detail.
- Ability to multitask effectively in a fast-paced environment.
- Excellent communication skills, both verbal and written.
Join our team as a Front Desk Manager where your contributions will be valued, and you will play an essential role in creating a positive experience for our guests!
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Saginaw, MI 48604 (Required)
Ability to Relocate:
- Saginaw, MI 48604: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17