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The Customer Account Representative manages rental accounts and meets company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures.
This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. The Customer Account Representative accomplishes these in a way that is consistent with the Home Choice mission statement and core values.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The CUSTOMER ACCOUNT REPRESENTATIVE will: Account Management:
1. Maintain accurate records of customer account activity, to include current and past due accounts
2. Review past due accounts and communicate in person and via phone with the customers to promote timely payments
3. Collect customer payments on a timely basis and meet daily/weekly collection standards
4. Complete customer service calls in a timely manner as assigned
5. Follow all policies and procedures and adhere to all standards Deliveries & Pick-ups:
1. Proper moving and handling to load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
2. Safe transportation and delivery of merchandise to customer homes in Company provided vehicle as assigned
3. Install and set up merchandise, and instruct customers on proper use of merchandise
4. Pick-up merchandise from customer homes as assigned
5. Keep vehicles clean and properly maintained as assigned
6. Complete customer service calls in a timely manner as assigned Sales:
1. Greet and assist customers on the sales floor
2. Obtain new rental orders on the sales floor and over the phone
3. Complete rental agreements as required
4. Prospect for new business by telemarketing and distributing print materials Showroom and Backroom areas:
1. Refurbish merchandise to like new condition
2. Keep showroom, backroom, and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning materials
Required Education and Experience
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Ability to commute/relocate:
Work Location: One location
Full Time
Skilled Nursing Services & Residential Care
$29k-37k (estimate)
01/19/2023
02/16/2023
homebychoice.com
GAINESVILLE, FL
25 - 50
Private
MELISSA BRUNEAU
<$5M
Skilled Nursing Services & Residential Care
The job skills required for Customer Account Specialist include Customer Service, Telemarketing, Account Management, Planning, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Specialist positions, which can be used as a reference in future career path planning. As a Customer Account Specialist, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist. You can explore the career advancement for a Customer Account Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Specialist job description and responsibilities
Build and develop relationships with customers to ensure continued partnership.
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Respond to customers with a sense of urgency to provide an excellent customer experience.
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The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Specialist jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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Client Account specialists must also set up and create archives for client records.
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As such, customer account specialist are expected to provide first-class service to their customers.
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Manage endorsement requests and change requests from customers.
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Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.
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Step 3: View the best colleges and universities for Customer Account Specialist.