The Customer Account Representative manages rental accounts and meets company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures.

This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. The Customer Account Representative accomplishes these in a way that is consistent with the Home Choice mission statement and core values.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The CUSTOMER ACCOUNT REPRESENTATIVE will: Account Management:

1. Maintain accurate records of customer account activity, to include current and past due accounts

2. Review past due accounts and communicate in person and via phone with the customers to promote timely payments

3. Collect customer payments on a timely basis and meet daily/weekly collection standards

4. Complete customer service calls in a timely manner as assigned

5. Follow all policies and procedures and adhere to all standards Deliveries & Pick-ups:

1. Proper moving and handling to load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise

2. Safe transportation and delivery of merchandise to customer homes in Company provided vehicle as assigned

3. Install and set up merchandise, and instruct customers on proper use of merchandise

4. Pick-up merchandise from customer homes as assigned

5. Keep vehicles clean and properly maintained as assigned

6. Complete customer service calls in a timely manner as assigned Sales:

1. Greet and assist customers on the sales floor

2. Obtain new rental orders on the sales floor and over the phone

3. Complete rental agreements as required

4. Prospect for new business by telemarketing and distributing print materials Showroom and Backroom areas:

1. Refurbish merchandise to like new condition

2. Keep showroom, backroom, and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning materials

Required Education and Experience

• Must be at least 19 years of age

• High school diploma or GED

• 1 – 2 years of customer service experience (sales and collections experience is a plus)

• Valid state driver’s license and good driving record

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Duluth, MN 55811: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location