Location: New Jersey

Full-time

WHO WE ARE

Home Surplus is a high growth company headquartered in the Tri-State Area, specializing in the sale of quality kitchen, bathroom, flooring and other remodeling products via their stores in the North East, DC / Maryland as well as through their e-Commerce business. The company is expanding and is now looking for an A Player District Manager to lead operations in the New Jersey area.

JOB DESCRIPTION

Reporting to the CEO, the District Manager will lead all strategic, financial, operational, and human capital objectives at New Jersey locations of the company. The key mission of this role is to (a) develop and drive sales and operational efficiencies at regional stores that will help drive the company’s overall financial/growth objectives, and (b) hire, train, motivate and retain a team of A Player employees at the stores.

Key deliverables in the first 12-24 months will include the following:

1. Evolve and implement a strategy to drive financial results and operational excellence at the regional stores.

(a) Within 30 days of hire, conduct an internal audit of the regional stores including a SWOT, market, and competitor analysis.

(b) Within 100 days of hire, establish alignment with the CEO on a clear vision and management principles for the regional stores.

(c) Within 60 days of hire, and in collaboration with the CEO, develop and implement an organizational scorecard and strategic plan for the regional stores to optimize the existing business and achieve financial and operational targets.

(d) Within 60 days of hire, and in collaboration with the CEO, define and implement key metrics to drive business results and implement dashboarding processes (aligned with scorecards).

(e) Provide the CEO with summary reports of progress against the scorecard and key metrics weekly, and give recommendations to address any deficiencies in performance.

(f) Within 60 days of hire, set priorities, align resources, and motivate the regional team to buy into the company’s mission, vision and values.

(g) Review progress against the District Manager scorecard deliverables relating to strategy every quarter and, in consultation with the CEO, amend/revise as necessary.

2. Achieve sales and financial targets.

(a) Increase revenue and profit at regional stores in line with the agreed strategic plan.

(b) Oversee the research, selection, and implementation of financial dashboards for store leaders within 60 days of hire.

(c) Track progress against financial metrics and provide formal feedback to the CEO monthly.

3. Implement operational best practices and drive achievement of operational efficiencies.

(a) In consultation with the CEO, undertake an audit of all current operational practices, systems, processes, policies and tools at the regional stores, identify and address areas for improvement, and implement systems and procedures to ensure a culture of continuous improvement and management to the organizational scorecard and operational KPIs within 90 days.

(b) Support the CEO in creating and implementing an operational playbook that implements best practices and standardizes SOPs across the company within 90 days.

(c) Maintain an organized warehouse with a 90% accuracy in the product inventory system weekly, 90% mistake free production and assembly rate monthly, 90% confirmation and delivery rate on all received and outgoing orders daily, and a 100% safety rating.

(d) Ensure daily and weekly huddles with (i) the warehouse staff are conducted 80% of the time, (ii) the sales team are conducted by the Showroom Manager 80% of the time. Lead entire staff huddles when necessary.

4. Deliver best in class customer service experience.

(a) In collaboration with the Showroom Manager, ensure 90% overall customer satisfaction and that 90% of customer issues are resolved to the customer’s satisfaction. Consistently provide superior, quality customer service. Achieve an NPS of 30 by December 31st 2022 by (i) improving the customer experience, and (ii) ensuring pricing of product is in line with the market.

(b) Achieve and maintain a Google and Facebook rating of 4.9 or higher in 2022 and year over year thereafter by soliciting reviews though the review management platform. Ensure 80% of new customers are sent the review invite year over year.

5. Hire, develop, retain, and lead an A Player team.

(a) In consultation with the Director of Organizational Effectiveness, undertake a talent audit for the regional stores within the first 60 days of hire. Identify (i) key hires for the next 12-24 months, (ii) direct reports who are A Players, (iii) those with potential (coachable B Players), and (iv) under performers (uncoachable B Players and C Players). Personally make a connection with each person in the store during this time.

(b) In consultation with the Director of Human Capital, implement The Who Method of Hiring at the regional stores within 60 days of hire, and consistently achieve a 90% hire of A players in 2022 and beyond.

(c) In consultation with the Director of Human Capital, design and implement role scorecards for all direct reports within 60 days of hire, and hold them accountable to achieving their scorecard deliverables month over month. Have direct reports implement scorecards for their own teams within 60 days of hire, and have them hold their own direct reports accountable to achieving their scorecard deliverables month over month.

(d) In consultation with the Directors of Human Capital and Organizational Effectiveness, develop and implement biannual job crafting / professional development / performance reviews for all staff within 60 days of hire. Coach up B Players, and relocate or remove underperformers within 30 days of identifying uncoachable deficits. Drive the adoption of a high performance culture and manage performance by implementing a data-driven performance management system within 60 days of hire.

(e) Achieve an eNPS of 40 at regional stores by the end of 2022 by (i) improving organizational culture, onboarding, and continuous training (sales, process, and product), (ii) soliciting periodic employee feedback, and (iii) reinforcing the mission, vision, and core values (Quality, Affordability, Customer Service, Expertise, and Reliability) of the company.

(f) Achieve “high” ratings on employee satisfaction and employee engagement from 90% of employees each quarter.

(g) Achieve employee retention of 85% by the end of 2022 and maintain year over year.

(h) Provide on-going coaching and mentorship to the store leadership team by having daily check-ins and weekly one on ones 80% of the time.

6. Collaborate with colleagues and be a standard bearer of company culture.

(a) Collaborate regularly with the CEO and be proactive in optimizing the regional business.

(b) Consistently promote a culture where employees and contractors are driven to get things done without micro management, and where communication and collaboration are fostered through daily/weekly huddles and lineups at every level of the store.

(c) Consistently exhibit a positive attitude and genuine care for the business. Take initiative by going above and beyond the call of duty throughout the year.

(d) Complete 90% of current and future scorecard deliverables and regional initiatives on time and on budget through 2022 and beyond.

(e) Respect and engage colleagues in a collegial manner consistently.

(f) Provide the CEO and Directors of Human Capital and Organizational Effectiveness with input regarding the refinement of a unified set of core values for the company, and support the CEO in implementing the same within 90 days of hire. Consistently demonstrate core company values, including strategic thinking, integrity/honesty, calm under pressure, follow through on commitments, attention to detail, respectful, teamwork, loyalty, and a growth mindset.

MINIMUM REQUIREMENTS

1. A Bachelor’s degree in Business, Operations, Management or related area. Candidates without a degree and significant and relevant experience are encouraged to apply.

2. 6 years of experience leading the strategic, financial, and operational functions of a retail store. Experience in the home finishing (or related) space would be a big plus.

3. Demonstrable ability to take full responsibility for P&L, inventory and warehouse management, and running of retail stores day-to-day.

4. Ability to act as a strategic thought partner to upper management but also willing to roll up your sleeves.

WHAT WE OFFER

1. Competitive base salary.

2. Bonuses based on performance.

3. Benefits package.